Universal Banker: Customer Service & Teller Excellence

Mountainone; Williamstown (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

MountainOne offers a Universal Banker Representative role in Williamstown, MA, focused on delivering exceptional customer service and cash handling. You will support daily branch operations, promote products, and maintain accurate records while ensuring compliance with banking policies.

The position requires at least a high school diploma and typically an associate’s degree; one year of banking experience is preferred.

Qualifications

• Associate’s degree preferred.
• High School diploma required.
• Minimum one year of banking experience.

Responsibilities

• Drive MountainOne Standard of Customer Care in daily transactions and resolve inquiries.
• Perform teller transactions: deposits, loan payments, checks, money orders, and cash handling.
• Open and service new and existing accounts; maintain customer profiles.

Skills

Math literacy

Teller transactions

Microsoft Office

Systems knowledge (DecisionPro/Deposit

Cash handling

Product knowledge

Sales referrals

Education

Associate’s degree preferred

High School diploma required

Tools

DecisionPro

DepositPro

Microsoft Office

Job description

MountainOne offers a Universal Banker Representative role in Williamstown, MA, focused on delivering exceptional customer service and cash handling. You will support daily branch operations, promote products, and maintain accurate records while ensuring compliance with banking policies.

The position requires at least a high school diploma and typically an associate’s degree; one year of banking experience is preferred.