Universal Banker: Client Relations & Growth

Truist; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Truist is seeking a regular full-time Teller to provide timely, accurate client transactions and maintain records. You will deliver a superior service experience, help clients with digital banking, and support outbound outreach for Integrated Relationship Management (IRM) activities.

You will handle complex and standard transactions, learn branch operations, and comply with internal controls while collaborating with team members to meet branch goals and service standards.

Qualifications

• High school diploma or equivalent education.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs.
• Ability to work weekends and/or extended hours with occasional travel and overnights.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Teller experience

Customer service

Interpersonal skills

Communication

Multi-tasking

PC literacy

Weekend availability

Travel flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a regular full-time Teller to provide timely, accurate client transactions and maintain records. You will deliver a superior service experience, help clients with digital banking, and support outbound outreach for Integrated Relationship Management (IRM) activities.

You will handle complex and standard transactions, learn branch operations, and comply with internal controls while collaborating with team members to meet branch goals and service standards.