Universal Banker – Float - Howard & Central Baltimore

Truist Financial Corporation; Laurel (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking Float Universal Bankers to deliver exceptional service while managing client transactions across multiple branches. In this dynamic role, you'll engage clients, educate them on digital banking solutions, and support a collaborative team environment. This position offers a competitive salary and comprehensive benefits, including medical, dental, and 401k plans. If you're passionate about client service and eager to advance your banking career, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan

Paid Vacation

Sick Days

Holidays

Qualifications

• Proven proficiency in cash handling and client service.
• Good communication skills and ability to follow instructions.

Responsibilities

• Provide timely completion of client transactions and maintain accurate records.
• Educate clients on digital banking solutions and support team activities.

Skills

Teller Skills

Client Service Skills

Interpersonal Skills

Mathematical Skills

Education

High School Diploma or Equivalent

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Float Universal Bankers will be required to travel to multiple branches as assigned by the Area Leader and/or Branch Leader.

Provide timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities as needed.

1. Provides a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
3. Supports team by making client servicing calls, presenting client offers, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
4. Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
5. Commits to advancing knowledge to better serve clients by completing applicable training classes and web-based learning.
6. Adheres to internal controls, operational procedures, and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
7. Serves as point of contact for account maintenance, problem resolution, identifying solutions and services and referring the client to the appropriate teammate.
8. Float Universal Bankers will be assigned to a home branch but will be scheduled to support multiple branches within their designated coverage Area. Schedules will be provided in advance but may change based on staffing needs. Float teammates will receive direction from the Branch Leader of the location they are working in on any designated day/week.

Qualifications

Required Qualifications:

• High school diploma or equivalent education
• Proven and consistent proficiency in teller or cash handling or client service skills
• Good interpersonal and communication skills, including a desire to interact with clients and prospects
• Ability to use office equipment and perform basic mathematical functions
• Willing and able to follow written and verbal instructions and work under established guidelines
• Demonstrated ability to deliver excellent client service and provide team support
• Availability to work Saturdays and/or extended hours

Preferred Qualifications:

• Demonstrated ability to uncover referral opportunities
• Knowledge of advanced or complex branch transactions
• Demonstrated ability to handle multiple priorities under time constraints
• General understanding of bank operations, policies, and procedures

Compensation: The annual base salary for this position is $45,760-$54,500.

Benefits: All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, tax-preferred savings accounts, and a 401k plan. They also receive paid vacation, sick days, and holidays. For more details, visit our Benefits site.

Equal Opportunity Employer: Truist is an Equal Opportunity Employer that does not discriminate on various bases and is a Drug-Free Workplace. For more information, see EEO is the Law, Pay Transparency Nondiscrimination Provision, and E-Verify.