Universal Banker

First Central Saving Bank; Town of Huntington (NY); Sur place; USD 30 000 - 36 000; Plein temps

Résumé du poste

First Central Saving Bank is seeking a Universal Banker to assist clients, open new accounts, verify customer identities, and support teller and cash vault transactions with accuracy and efficiency. The role focuses on delivering exceptional service while promoting bank products and staying current on bank policies.

The Universal Banker will maintain knowledge of federal and state banking regulations and procedures, handle cash transactions, and assist customers with questions about services.

Qualifications

• Bachelor's Degree or equivalent experience in Banking is required.
• Knowledge of Banking procedures and regulations is required.
• Strong communication and interpersonal skills are essential.
• Advanced knowledge in computer skills and software usage is required.

Responsabilités

• Maintain exceptional customer service, greet customers and create a welcoming environment.
• Accurately process transactions and open new accounts with proper identification.
• Assist customers with transactions and bank products, promoting sales and servicing.
• Stay updated on Federal and State banking laws and bank policies.
• Handle teller duties, cash shipments, and currency/coin validation accurately.
• Monitor branch cash supply and prepare assigned reports timely.
• Address customer questions about banking products and services and resolve issues.
• Keep current knowledge of new account opening procedures and bank products.

Connaissances

Communication skills

Interpersonal skills

Computer skills

Formation

Bachelor's Degree in Banking

Description du poste

Purpose: Universal Banker (UB) is responsible for assisting all bank clients, opening new accounts, verifying the identity of account holders, assisting customers with transactions and conducting both teller and cash vault transactions in an accurate and timely manner. In addition, they are also responsible for the overall sales and servicing of all Bank products and services. The UB must maintain current knowledge of Bank's products, services and current promotions. They are accountable for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

Essential Job Functions:

• Maintain exceptional customer service standard, greet customers and facilitate a welcoming customer focused environment.
• Accurately processes transactions and open new accounts in a timely and professional manner and request the required identification.
• Communicate ideas on how to improve a customer's experience to Branch Management.
• Maintain current knowledge of all Federal and State laws and regulations along with the Bank's policies and procedures.
• Processes Teller transactions in an accurate and timely manner (e.g., deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Responsible for monitoring and maintaining Branch cash supply.
• Process assigned reports and/or job duties in an accurate and timely manner.
• Answer customer questions and concerns regarding banking products and services.
• Maintains a current understanding of the Bank's new account opening procedures.
• Keeps current information of the Bank's products and services.

Required Knowledge, Skills and Abilities:

• Bachelor's Degree or equivalent experience in Banking
• Knowledge of Banking procedures and regulations
• Strong communication and interpersonal skills
• Advanced knowledge in computer skills

Pay Range:

$22.00 - $26.00 hourly