Universal Banker

Better Banks; Northern (KY); Hybrid; USD 30,000 - 46,000; Full time

Job summary

Better Banks in the United States (Kentucky region) seeks a Universal Banker to open and close accounts, assist customers, and perform teller duties to support branch goals.

You will identify banking needs, educate on identity protection, and maintain accuracy in daily operations while upholding bank values and teamwork. Requires a high school diploma or GED and at least 1 year of retail customer service; banking experience is preferred.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail customer service experience.
• Minimum 1 year banking experience preferred.

Responsibilities

• Opens, maintains, and closes customer accounts in accordance with procedures.
• Provides high level customer service in person and by phone.
• Identifies customer needs and offers suitable banking solutions.
• Educates customers on identity fraud and security.
• Performs teller responsibilities per bank policy.
• Supports a team environment and upholds bank values.
• Performs other duties as assigned by management.

Skills

Customer service

Retail banking

Communication

Time management

Problem solving

Education

High school diploma or GED

Tools

New accounts system database

Job description

GENERAL DESCRIPTION

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.

DUTIES & RESPONSIBILITIES

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Requirements

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

• High school diploma or GED equivalent
• A minimum 1 year retail customer service experience required
• A minimum 1 year banking experience preferred

MENTAL & PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.

COMPETENCIES

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.