Universal Banker I

unitedfidelity; Chicago (IL); Vor Ort; USD 26.000 - 29.000; Vollzeit

Zusammenfassung

United Fidelity Bank is seeking a Universal Banker I to be the friendly face of the branch in Chicago. You will provide high-quality teller services, educate customers on products, open new accounts, manage cash in vaults, and support management.

Key duties include cross-selling, complying with banking regulations, handling wire transfers, and assisting with branch reporting. Weekend/evening shifts and travel between branches may be required.

Qualifikationen

• High school diploma or GED.
• One to two years banking experience.
• Previous cash handling experience.
• Minimum one to two years in a customer contact/sales position or equivalent preferred.

Aufgaben

• Provide a complete range of customer services, explaining products and services, gathering information to process accounts, and opening/maintaining accounts.
• Proactively cross-sell bank products and services based on customer needs.
• Perform teller duties and balance vault/branch daily.
• Refer customers to appropriate staff to meet financial needs and handle wire transfers.
• Ensure compliance with policies, procedures, disclosures and privacy requirements.
• Drive proactive sales conversations through internal and outbound interactions and lobby engagement.
• Assist management as needed and provide overrides within procedural limits.

Kenntnisse

Customer service

Communication skills

Analytical skills

Organizational skills

MS Office

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Job Summary :

The Universal Banker I is a key customer service role, the "face" of UFB. One who will provide high quality customer service in a friendly and efficient manner to existing and potential customers. This position conducts frontline banking functions such as providing teller services, promotes and educates customers on available products and services, opens new accounts, manages cash in vault and teller drawers, and assists management as needed.

Essential Job Functions include, but are not limited to:

• Comply with all policies, procedures, disclosures, regulations, and consumer privacy requirements.
• Provide a complete range of customer services, thoroughly explain available products and services, gather customer information to process new and existing accounts, and open and maintain accounts.
• Proactively cross-sell UFB products and services based on customer needs.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Perform teller duties.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Investigate and correct errors.
• Input wire transfer requests.
• Verify money received or sent for deposit in the vault at designated times.
• Balance vault/branch daily, maintain predefined cash limits.
• Review and complete various branch reports.
• Provide overrides/transaction decisions to tellers for items within assigned procedural limits.
• Assist management as needed.
• Drive proactive sales conversations through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

Skills and Abilities Required to Perform Essential Job Functions:

• Strong customer service focus.
• Excellent interpersonal, written, and verbal communication skills.
• Must demonstrate strong analytical skills and the ability to use sound judgement.
• Advanced organizational and time management skills.
• Proficiency in Microsoft Office Suit of Products.

Education, Experience and Qualifications:

• High school diploma or General Education Degree (GED).
• One to two years banking experience required.
• Previous cash handling experience required.
• Minimum one to two years in a customer contact/sales position or equivalent preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.

Working Conditions:

• Typical office environment.
• Extended viewing of computer screens.
• Regular travel between branches is required.

32-40 hours per week; Saturday rotation may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law .

Minimum Compensation: $19 an hour

Maximum Compensation: $21 an hour