Universal Banker

American Bank; Hammond (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

American Bank in Hammond, LA is seeking a Universal Banker to perform teller duties and handle account opening and maintenance, delivering excellent customer service to build lasting relationships.

You will work with personal and business banking products, perform due diligence on new accounts, and support branch operations as needed. The role requires strong communication, accuracy, and compliance with regulations.

Qualifications

• High school diploma or equivalent.
• 3+ years experience in teller or CSR roles.
• Strong communication and organizational skills.

Responsibilities

• Open and maintain consumer and business accounts per policy.
• Provide accurate quotes on rates, fees and disclosures.
• Perform New Account Due Diligence.
• Maintain knowledge of personal and business banking products.
• Balance vault and process cash/coin transactions as needed.
• Back up Branch Manager as required.
• Ensure compliance with privacy, regulations and bank policies.
• Review branch reports and resolve discrepancies.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High school diploma

Job description

Position Summary:

The Universal Banker has all of the knowledge, skills, and abilities to perform as a Teller and/or fulfill responsibilities related to account opening and maintenance. The primary focus of this role at any given time will be dependent upon the current needs of the branch. The Universal Banker meets the needs of customers by providing excellent customer service.

Job Responsibilities:

• Open and maintain all types of Consumer and Business accounts in accordance with bank policy, including but not limited to BSA, providing accurate quotes on rates, fees and other disclosures, OFAC
• Ensure all account opening documents, maintenance forms, and transactional records are accurately completed, scanned, and retained according to bank policy.
• Maintain advanced knowledge of both personal and business banking products
• Perform New Account Due Diligence
• Perform account maintenance as needed – hot card/reorder, reset PINs, order checks, reset online banking passwords, etc.
• Close accounts when requested, ask probing questions to determine if there was a service error and try to retain the relationship if possible
• Answer customer inquiries via in person or telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Refer customers to proper department for issues that cannot be resolved.
• Work either the desk or the teller line as needed; and ensure teller cash drawer remains within limits
• Serve as Vault Teller as needed; process cash/coin transactions and balance vault
• Complete all teller transactions with accuracy and according to bank policy and procedure, transaction aspects including but not limited to, cash verification, ensuring proper endorsement rules are followed, obtain proper identification and issue receipts
• Examine checks deposited and complete hold notices, availability based on regulation requirements for funds availability
• Identify counterfeit currency, count and roll loose coins
• Ensure work station is properly supplied.
• Review and process various branch reports, ensuring accuracy and resolving discrepancies
• Complete wires requests and send to proper department
• Conduct monthly vault teller audits, vacation/sick audits, and quarterly safety deposit box audits as needed
• Back up Branch Manager as needed
• Consistently support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by supervisor

Requirements:

• High school diploma or equivalent
• 3+ year experience as Teller, CSR, UB or other retail banking position
• Clerical, administrative, or sales experience preferred
• Excellent written, verbal, and interpersonal communication skills
• Ability to navigate and learn new computer systems
• Exceptional organizational, time management, problem solving, and decision-making skills
• Strong customer service skills
• Honesty and integrity
• Ability to work accurately and efficiently, with close attention to detail
• Ability to work independently while having a strong commitment to team orientation
• Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures