Universal Banker

American Bank; Mandeville (LA); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

American Bank in Mandeville, LA seeks a Universal Banker who can function as Teller and handle new accounts. The role adapts to the branch’s needs, delivering excellent customer service and maintaining accurate records.

You will open and maintain consumer and business accounts, process transactions, and support vault operations as needed. The ideal candidate has 3+ years in teller or retail banking, a high school diploma, and strong written and verbal communication.

Competenze

• High school diploma or equivalent.
• 3+ year experience as Teller, CSR, UB or other retail banking position.
• Clerical, administrative, or sales experience preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to navigate and learn new computer systems.
• Exceptional organizational, time management, problem solving, and decision-making skills.
• Strong customer service skills.
• Honesty and integrity.
• Ability to work accurately and efficiently, with close attention to detail.
• Ability to work independently while having a strong commitment to team orientation.
• Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures.

Mansioni

• Open and maintain all types of Consumer and Business accounts in accordance with bank policy.
• Ensure all account opening documents are accurately completed and retained.
• Maintain advanced knowledge of personal and business banking products.
• Perform New Account Due Diligence.
• Perform account maintenance as needed and reset passwords or issue checks.
• Close accounts and retain relationships when possible.
• Answer inquiries on rates, fees, and disclosures while complying with privacy policies.
• Refer customers to proper department for unresolved issues.
• Work on the desk or teller line; maintain cash drawer within limits.
• Serve as Vault Teller; process cash/coin and balance vault.
• Complete teller transactions with accuracy and proper endorsements.
• Examine checks and manage holds based on funds availability rules.
• Identify counterfeit currency and count coins.
• Ensure workstation is properly supplied.
• Review branch reports and resolve discrepancies.
• Complete wires requests and forward to proper department.
• Conduct monthly vault audits and quarterly safety box audits as needed.
• Back up Branch Manager as needed.
• Support the Bank and its core values; follow all policies and procedures.
• Additional duties may be assigned by supervisor.

Conoscenze

Customer service

Communication

Attention to detail

Time management

Problem solving

Team orientation

Independent work

Adaptability

Learning computer systems

Honesty and integrity

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position Summary:

The Universal Banker has all of the knowledge, skills, and abilities to perform as a Teller and/or fulfill responsibilities related to account opening and maintenance. The primary focus of this role at any given time will be dependent upon the current needs of the branch. The Universal Banker meets the needs of customers by providing excellent customer service.

Job Responsibilities:

• Open and maintain all types of Consumer and Business accounts in accordance with bank policy, including but not limited to BSA, providing accurate quotes on rates, fees and other disclosures, OFAC
• Ensure all account opening documents, maintenance forms, and transactional records are accurately completed, scanned, and retained according to bank policy.
• Maintain advanced knowledge of both personal and business banking products
• Perform New Account Due Diligence
• Perform account maintenance as needed – hot card/reorder, reset PINs, order checks, reset online banking passwords, etc.
• Close accounts when requested, ask probing questions to determine if there was a service error and try to retain the relationship if possible
• Answer customer inquiries via in person or telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Refer customers to proper department for issues that cannot be resolved.
• Work either the desk or the teller line as needed; and ensure teller cash drawer remains within limits
• Serve as Vault Teller as needed; process cash/coin transactions and balance vault
• Complete all teller transactions with accuracy and according to bank policy and procedure, transaction aspects including but not limited to, cash verification, ensuring proper endorsement rules are followed, obtain proper identification and issue receipts
• Examine checks deposited and complete hold notices, availability based on regulation requirements for funds availability
• Identify counterfeit currency, count and roll loose coins
• Ensure work station is properly supplied.
• Review and process various branch reports, ensuring accuracy and resolving discrepancies
• Complete wires requests and send to proper department
• Conduct monthly vault teller audits, vacation/sick audits, and quarterly safety deposit box audits as needed
• Back up Branch Manager as needed
• Consistently support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by supervisor

Requirements:

• High school diploma or equivalent
• 3+ year experience as Teller, CSR, UB or other retail banking position
• Clerical, administrative, or sales experience preferred
• Excellent written, verbal, and interpersonal communication skills
• Ability to navigate and learn new computer systems
• Exceptional organizational, time management, problem solving, and decision-making skills
• Strong customer service skills
• Honesty and integrity
• Ability to work accurately and efficiently, with close attention to detail
• Ability to work independently while having a strong commitment to team orientation
• Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures