Universal Banker

American Bank & Trust; Rock Island (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bilingual bonus $0.50/hr

Job summary

American Bank & Trust is seeking a friendly Universal Banker to support multiple Rock Island locations. The role involves welcoming customers, handling deposits and withdrawals, opening accounts, and advising on banking solutions.

Qualifications include a HS Diploma or GED and 1+ year of customer service experience. Bilingual in English/Spanish is a bonus; rotating Saturdays may apply. Physical requirements noted for an office setting.

Qualifications

• Friendly, professional, and dependable.
• Strong communication and customer service skills.
• Attention to detail and accuracy.
• Cash handling and transactional experience preferred.
• Bi-lingual preferred.

Responsibilities

• Welcome customers and provide exceptional service.
• Process deposits, withdrawals, and other transactions accurately.
• Open new accounts and help customers find the right banking solutions.
• Build relationships and connect customers with products and services that fit their needs.
• Answer questions, solve problems, and support branch operations.
• Balance your cash drawer and assist with vault balancing.
• Support teammates and help create a positive branch culture.
• Follow security procedures and maintain customer confidentiality.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Education

HS Diploma/GED

Job description

Job Details: Level: Entry, Job Location: Hilltop Branch - Rock Island, IL 61201-3023, Position Type: Full Time, Education Level: HS Diploma/GED or willing to obtain, Salary Range: $19.00 - $20.50 Hourly, Travel Percentage: Travel Between Rock Island Branches, Job Shift: Weekdays + Rotating Saturday Mornings, Job Category: Retail, Love Helping People? We Have a Spot for You.

At American Bank & Trust, no two days are exactly the same. We are looking for a friendly, dependable, and customer-focused Universal Banker to support multiple branch locations in Rock Island. If you enjoy helping people, building relationships, learning new things, and working with different teams, this could be the perfect opportunity.

What You'll Do

• Welcome customers and provide exceptional service
• Process deposits, withdrawals, and other transactions accurately
• Open new accounts and help customers find the right banking solutions
• Build relationships and connect customers with products and services that fit their needs
• Answer questions, solve problems, and support branch operations
• Balance your cash drawer and assist with vault balancing
• Support teammates and help create a positive branch culture
• Follow security procedures and maintain customer confidentiality

What We're Looking For

• Friendly, professional, and dependable
• Strong communication and customer service skills
• Attention to detail and accuracy
• Comfortable handling cash and technology
• Enjoys meeting goals and helping customers succeed
• A team player who likes working with and supporting others

Bonus for Bilingual Speakers!

Fluent in both English and Spanish? Universal Bankers who successfully demonstrate bilingual proficiency receive an additional $0.50 per hour. The Bank values the ability to serve customers in multiple languages and recognizes the important role bilingual employees play in creating an exceptional customer experience.

Education/Experience/Licenses/Certifications

• High School Diploma or recognized equivalent required
• 1+ years of customer service experience required
• Experience in retail sales preferred
• Experience in a professional financial environment preferred
• Cash handling and transactional experience preferred
• Bi-lingual preferred

Physical Requirements

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

Activities:

• Standing: Occasionally (40-69%)
• Sitting: Occasionally (40-69%)
• Bending: Rarely (0-39%)
• Reaching: Rarely (0-39%)
• Lifting: Occasionally (20 lbs.)