Universal Banker

Olympia Federal Savings (OlyFed); Olympia (WA); On-site; USD 40,000 - 62,000; Full time

Job summary

Olympia Federal Savings (OlyFed) is seeking a Universal Banker to open, process, and service a variety of savings and deposit accounts. The role emphasizes identifying customer needs, making product recommendations, and delivering prompt, courteous service.

Ideal candidates have strong cash handling skills, excellent communication, and the ability to work in a fast-paced environment while maintaining confidentiality.

Qualifications

• High school diploma, GED or equivalent required.
• Experience in the financial industry and/or teller experience preferred.
• Prior customer service and cash handling experience.
• Must be bondable.

Responsibilities

• Open and process new account documentation.
• Assess customer needs and recommend products/services.
• Perform teller duties and assist lead teller as needed.
• Balance and replenish ATM as applicable.
• Follow association policies and procedures.

Skills

Customer service

Cash handling

Public speaking / communication

Bilingual EN/ES

Confidentiality

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Description

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.

OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

We are looking for a Universal Banker to join our team. The Universal Banker will open, process, and service of all types of savings and deposit accounts. Use business development, referral, and account retention skills to provide prompt and courteous service to customers.

Essential Duties & Responsibilities

• Perform duties and apply full working knowledge of teller and lead teller positions, assisting those positions as needed, and answering inquiries regarding products and services.
• Open and process new account documentation in accordance with Association policies.
• Assess customer needs and make recommendations for product and services based on findings.
• Research and prepare savings Verifications of Deposits in a timely manner.
• Prepare savings account loan documentation and assigned savings.
• Perform notary services.
• Act as an Association check signer.
• May balance and replenish ATM daily, accurately and under dual control.
• Follow all Association policies and procedures.
• Other duties as assigned.

Requirements

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain confidence.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking regulations and documents.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft Office skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.
• Smart phone necessary for application 2 factor authentication.

Qualifications

• High school diploma, GED or equivalent skills.
• Experience in the financial industry and/or teller experience.
• Prior customer service and cash handling experience.
• Must be bondable.
• High school diploma, GED or equivalent skills.
• Experience in the financial industry and/or teller experience.
• Prior customer service and cash handling experience.
• Must be bondable.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Require