Teller / Customer Service Representative

Olympia Federal Savings (OlyFed); Yelm (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous benefit package

Career growth opportunities

Job summary

Olympia Federal Savings (OlyFed) in Yelm, WA, is seeking a detail-oriented individual to accurately handle customer transactions and provide excellent service. The ideal candidate will excel in communication and teamwork and possess cash-handling experience. Responsibilities include verifying deposits, cashing checks, and promoting services. Candidates should have a high school diploma or equivalent, with bilingual English/Spanish as a plus. OlyFed offers a generous benefits package and values community commitment.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Perform routine and non-routine transactions accurately.
• Receive and verify checks and cash deposits.
• Cross-sell Association products and services.

Skills

Customer service

Communication

Organizational skills

Cash handling

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

10-key calculator

Job description

Description

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.

Essential Duties & Responsibilities

• Accurately perform routine and non‑routine transactions.
• Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers’ accounts.
• Cash checks and process withdrawals, after verification of signatures and customer balances.
• Cross‑sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily. Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set–ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem U.S. Savings Bonds.
• Prepare and place stop payment on On‑Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.
• Other duties as assigned.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast‑paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.
• Smartphone necessary for application 2‑factor authentication.

Qualifications

High school diploma, GED, or equivalent skills.

Cash‑Handling And Customer Service Experience Preferred

Must be bondable.

Physical Demands & Work Environment / Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10‑key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach. Specific vision abilities including close vision and the ability to adjust focus. Work may involve eyestrain due to constant use of computer screens. Occasional walking, kneeling, stooping, crouch.