Teller / Customer Service Representative

Olympia Federal Savings (OlyFed); Lacey (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous benefits package

Opportunities for career growth

Community service involvement

Job summary

Olympia Federal Savings (OlyFed) in Lacey, WA is looking for a Teller to join our team. The Teller will offer prompt, courteous service by efficiently conducting transactions and addressing customer inquiries.

The ideal candidate will have excellent customer service skills, cash-handling experience, and a high school diploma. The position involves working in a collaborative environment and maintaining a stellar reputation within the community.

Qualifications

• Demonstrated ability to accurately handle cash and numerical transactions.
• Ability to work well under pressure in a fast-paced environment.
• Maintain knowledge of applicable Association Policies and Federal Regulations.

Responsibilities

• Provide prompt and courteous service by conducting teller transactions.
• Receive checks and cash deposits and verify amounts.
• Cross-sell products and services such as checking and savings accounts.

Skills

Excellent customer service skills

Interpersonal skills

Communication skills

Basic PC and Microsoft skills

Bilingual English / Spanish

Education

High school diploma or GED

Job description

Description

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities. OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

We are looking for a Teller to join our team. The Teller will provide prompt and courteous service to customers by efficiently and accurately conducting teller transactions and answering inquiries regarding products and services.

Essential Duties & Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
• Cash checks and process withdrawals, after verification of signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily. Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set- ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.
• Other duties as assigned.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.
• Smart phone necessary for application 2 factor authentication.

Qualifications

• High school diploma, GED, or equivalent skills.
• Cash-handling and customer service experience preferred.
• Must be bondable.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs.