Universal Banker

CBI Bank & Trust; Muscatine (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

CBI Bank & Trust in Muscatine, IA is seeking a Universal Banker to engage with customers, identify financial needs, and connect clients with appropriate deposit, loan, and service solutions. The role emphasizes relationship building, daily banking tasks, and collaboration with other departments to support customer growth while maintaining compliance and high service standards.

A strong focus on customer care and effective communication helps drive lifetime relationships.

Qualifications

• Minimum of 2 years in banking, sales, or customer service.
• Bilingual Spanish and English strongly preferred.
• Familiar with Microsoft Word, Excel, Outlook, and banking systems.

Responsibilities

• Welcome customers with friendly, professional service.
• Build relationships with customers and learn their financial needs.
• Open, maintain, and close deposit accounts; process teller transactions.
• Assist customers with account questions and resolve issues.
• Introduce products and services to help meet financial goals.

Skills

Customer service

Relationship building

Sales

Problem solving

Education

High School Diploma

Tools

Banking systems

Job description

Description

Build relationships. Learn banking. Grow your career.

Are you someone who enjoys helping people, solving problems, and building relationships? As a Universal Banker, you’ll have the opportunity to work directly with customers while developing a broad understanding of banking and financial services. This is a great opportunity for someone who wants to continue building their banking, sales, and customer service experience while gaining exposure to other areas of the Bank. Through ongoing learning, collaboration, and networking with other departments, you’ll have opportunities to expand your knowledge, develop new skills, and explore future career paths within the organization.

What You Will Do

As a Universal Banker, you’ll help create a positive customer experience by identifying needs, answering questions, and connecting customers with the right financial solutions. Responsibilities include:

• Welcome customers and provide friendly, professional service.
• Build relationships with new and existing customers and learn about their financial needs.
• Open, maintain, and close a variety of deposit accounts.
• Process teller transactions accurately and efficiently.
• Assist customers with account questions and help resolve issues.
• Introduce customers to products and services that may help meet their financial goals.
• Make appropriate referrals to other areas of the Bank.
• Support the onboarding of new customers and help establish strong relationships from the start.
• Accept and process consumer loan applications.
• Conduct outbound customer outreach and follow-up.
• Contribute to individual and office service and growth goals.
• Maintain accurate customer and sales activity records.
• Follow Bank policies, procedures, and applicable banking regulations.

Learn, Connect & Grow

We want our Universal Bankers to understand more than just one area of banking. In this role, you’ll have opportunities to:

• Build your banking knowledge through hands-on experience and ongoing learning.
• Connect and network with professionals in other departments to learn more about different areas of the Bank.
• Develop valuable relationship-building, sales, and financial service skills that can support your career.
• Explore future growth opportunities as you gain experience and discover areas of banking that interest you.
• Work alongside experienced bankers who can help you continue developing professionally.

Requirements

Education & Experience

• Minimum of 2 years of banking, sales, or customer service experience required.
• Bilingual proficiency in Spanish and English strongly preferred.
• Basic knowledge of banking regulations and operational procedures is helpful.
• Comfortable using Microsoft Word, Excel, Outlook, and other business or banking systems.

We’re looking for someone who is:

• Friendly, helpful, and genuinely enjoys working with people.
• Self-motivated and comfortable taking initiative.
• A strong problem solver with attention to detail.
• Comfortable communicating with customers in person and by phone.
• Interested in learning and expanding their banking knowledge.
• Able to work a flexible schedule and attend occasional meetings outside of regular business hours.
• Committed to following Bank policies, procedures, and service standards.