Universal Banker

Performance Bankers; Hastings (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Vacation, Sick, and Holiday time

And more!

Job summary

Performance Bankers in Hastings, MN is seeking a Universal Banker to deliver exceptional customer service, handle teller transactions, open new accounts, and support loan processing. You will work on-site at the Hastings branch and help maximize deposits while ensuring regulatory compliance and smooth operations.

The ideal candidate has 6–12 months banking experience (preferred), understands banking regulations, and is comfortable assisting customers with electronic banking and account updates.

Qualifications

• 6–12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.

Responsibilities

• Assist with teller transactions: cashing checks, deposits, loan payments, withdrawals.
• Assist customers on topics including electronic banking and updating accounts.
• Guide customers on new accounts, ACH, wires, and related services.
• Maintain up-to-date knowledge of banking regulations for compliance.
• Act as escalation point for inquiries, applying policies to decisions.
• Engage with the local community, cross-sell and grow deposits.
• Collaborate with staff to execute the strategic plan and support tasks.
• Understand and use the banking software used by staff.

Skills

Customer service

Cash handling

Electronic banking

Cross-selling

Tools

Banking software

Job description

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We're proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit www.firstnationalbanks.com

About the role

The Universal Banker is responsible for ensuring customer satisfaction. This role identifies opportunities for bank customers and offers products and services that fulfill their needs. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including conducting teller transactions, opening new accounts, assisting with loan processing, etc.

This position is located in our Hastings branch and is not a remote role.

What you will do

• Assist with customer transactions on the teller line, including cashing checks, accepting deposits and loan payments, processing withdrawals, etc.
• Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, etc.
• Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH, Wire transfers, and more.
• Maintains up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
• Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
• Acts as a strong team player, and is willing to assist with a variety of tasks when required.
• Understands the technical side of banking and the software utilized by bank staff.
• Performs other duties as assigned.

What you will need

• 6-12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.

What we offer

• Health Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.