Universal Banker

MidWestOne Bank; Fairfield (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

MidWestOne Bank is seeking a Universal Banker I for an entry-level retail banking position. This role involves conducting banking transactions, serving customers, and promoting retail services. The ideal candidate will have a high school diploma and some customer service experience. Join us to foster a culture of respect and belonging while contributing to our community.

Benefits

Competitive base salary with performance-based incentives

Opportunities for career development and continuous learning

Paid time off and holidays

100% vested 401(k) with company match

Medical, Dental, Vision insurance

Student Loan Debt Reduction Program

Employee Stock Ownership Plan

Wellness Program

Free banking and discount services

Qualifications

• 1-2 years of experience in customer service roles preferred.
• Banking or financial experience is a plus.

Responsibilities

• Process teller counter transactions and assist customers.
• Engage in the local community and promote deposit growth.
• Resolve customer concerns related to deposit transactions.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Job description

Overview

Small enough to care. Big enough to deliver.

The Universal Banker I role is an entry-level retail banking position responsible for conducting banking transactions and serving bank customers. It involves establishing and updating retail services to meet customer needs, resolving complaints, and offering appropriate solutions. The role also includes opening basic deposit accounts as needed.

Responsibilities

1. Process teller counter transactions of varying complexity and assist customers with questions and service needs.
2. Engage actively in the local community, including cross-selling and generating new business lines focused on deposit growth.
3. Recommend suitable retail accounts and services, explaining their features and benefits to customers.
4. Achieve individual sales and customer service goals, contributing to overall branch objectives.
5. Inform customers about services offered by other business lines and connect them to appropriate bankers when needed.
6. Utilize bank technology and resources to keep customer information current and inform them of additional services.
7. Address customer concerns and resolve complaints related to deposit transactions.
8. Assist customers with retail service needs such as ATM/Debit cards, overdraft protection, check orders, contact information updates, wires, online banking setup, etc.
9. Support less experienced staff with transactions and handle overrides responsibly.
10. Identify and resolve outages, assisting colleagues as needed.
11. Perform branch operational duties regularly, including opening/closing, balancing accounts, and logging.
12. Serve as backup for basic account opening and ownership updates.
13. Fill in at various branch locations as required.
14. Participate in community events to represent the bank, support outreach, and promote company culture.
15. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent, with some related work experience.
• Prefer 1-2 years of experience in customer service roles.
• Banking or financial experience is a plus.

Created By : Compensation Range

The Perks!

• Competitive base salary with performance-based incentives.
• Opportunities for career development and continuous learning.
• Paid time off, holidays, parental and grandparent leave, and more.
• 100% vested 401(k) with company match.
• Medical, Dental, Vision insurance.
• Flexible spending and health savings accounts with employer contributions.
• Student Loan Debt Reduction Program.
• Employee Stock Ownership Plan.
• Group life insurance with options to purchase additional coverage.
• Disability insurance options.
• Additional insurance options like Critical Illness, Accident, and Hospital Indemnity.
• Wellness Program.
• Free banking and discount services.
• Take Your Dog to Work Day in June.
• Employee Rally Day for celebration and recognition.

RISE stands for Retention, Innovation, Support, and Empowerment. We aim to foster a culture of respect and belonging within our workplace and communities.

Let's build something great, together.