Universal Banker III

Fleetwood Bank; Fleetwood (Berks County); On-site; USD 40,000 - 55,000; Full time

Job summary

Fleetwood Bank is seeking an experienced Universal Banker III to lead branch operations and provide exceptional customer service. The role involves managing daily operations, fostering a customer-centric culture, and developing team capabilities while achieving sales goals. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• At least 2 years of supervisory or management experience.
• At least 1 year of prior banking experience.

Responsibilities

• Manage daily operations of the branch and adhere to policies.
• Foster a customer-centric culture and coach the team.
• Lead the referral process and build community relationships.

Skills

Customer Service

Sales Leadership

Communication

Education

HS diploma or equivalent

Bachelor's degree

Job description

Fleetwood Bank, Berks County's only community bank, is currently seeking an experienced & energetic Universal Banker III to join our growing team! As the Universal Banker III, you will be responsible for daily service and operations of the branch. The ideal candidate will lead the branch team by providing exceptional customer service while achieving budgeted sales goals, acquiring new consumer and business customer relationships, initiating referrals to partners, and deepening all existing customer relationships.

Responsibilities include, but are not limited to:

• Assist with managing the overall and day-to-day operations of the branch; adhering to all operational, security, risk and regulatory related policies and procedures.
• Foster a customer centric culture within the branch and providing customers with a memorable experience. Assist the Multi-Site Branch Leader in coaching and developing the team to meet and exceed customers' expectations by uncovering needs, as well as provide problem resolution.
• Help lead the referral process by deepening customer relationships and engaging our multitude of bank partners. Build strong partnerships through clear and effective communication.
• Integrate use of available tools and technology to improve sales presentation, performance, and productivity to achieve branch financial targets.
• Active involvement in the community as well as community/bank events. Develop and maintain key business and community relationships.
• Ability to analyze branch sales, service, operations and financial performance.
• Demonstrates strong acumen in consumer and business banking and lending, sales leadership, customer service, process management, time management, prioritization skills, coaching and colleague development, communication and presentation skills.

Qualifications:

• HS diploma or equivalent, Bachelor's degree preferred
• At least 2 years of proven supervisory or management experience in a retail or customer service oriented position.
• At least 1 year of prior banking experience.
• Excellent verbal, written, & presentation skills
• Ability to develop and inspire branch sales staff

All job offers are contingent upon completion of a criminal background check.