Universal Associate I (Teller/New Accounts)

Mt; Mansfield (Tioga County); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading community bank as a Universal Associate I, where you'll play a vital role in providing exceptional customer service. This position involves processing transactions, maintaining deposit accounts, and actively participating in the bank's sales culture. With a focus on community growth, this forward-thinking institution values its employees and offers a comprehensive benefits package. If you have a passion for helping others and a knack for financial services, this is the perfect opportunity to grow your career while making a meaningful impact in the community.

Benefits

Health, Dental, and Vision Benefits

401k with Company Match

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Employee Assistance Program

Aflac Supplemental Plans

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service and/or cash handling experience preferred.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions accurately and efficiently.
• Maintain daily transactions and balances, ensuring compliance.

Skills

Customer Service

Cash Handling

Problem Solving

Communication

Education

High School Diploma or Equivalent

Tools

Personal Computer

Office Equipment

Job description

Universal Associate I (Teller/New Accounts)

First Citizens Community Bank | Mansfield, PA 16933

Work for one of the nation's top community banks! Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status or characteristic.

Benefits

Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB's standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank's sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

Position Specifics

There are four levels within the Universal Associate role. The Universal Associate I:

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

Work Hours

HOURS will average approximately 40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

Minimum Requirements

• Ability to use a personal computer and position-related software programs.
• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
• High school diploma or equivalent educational experience. (preferred)
• One year customer service and/or cash handling experience. (preferred)