Universal Associate I (Teller/New Accounts) - Elmira Street Office

First Citizens Community Bank in; Sayre (Bradford County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Associate I to join their Elmira Street Office. This role focuses on delivering exceptional customer service while handling transactions and maintaining accounts. With a strong emphasis on sales culture, you will assess customer needs and promote bank services effectively. If you thrive in a dynamic environment and enjoy helping customers achieve their financial goals, this position offers a rewarding opportunity to grow in the banking sector.

Qualifications

• Strong customer service skills to ensure customer satisfaction.
• Ability to process transactions accurately and efficiently.

Responsibilities

• Provide timely and courteous customer service at the bank.
• Process customer transactions and maintain accurate balances.

Skills

Customer Service

Cash Handling

Sales Skills

Banking Regulations Knowledge

Education

High School Diploma

Associate Degree

Job description

Universal Associate I (Teller/New Accounts) - Elmira Street Office (Sales)

Provide timely and courteous customer service.Process customer transactions in a professional, accurate, and efficient manner.Exemplify FCCBs standard of delivering exceptional customer service every time.Assess customer's financial needs and suggest Bank services and products.Actively participate in and promote the Banks sales culture and referral programs.Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.Follow proper procedures and complete tasks in compliance with banking regulations.Identify customer needs and develop solutions to exceed customer goals and expectations.Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts):
Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses.Completes all necessary maintenance on customer accounts.

HOURS will average approximately 38-40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.