UNIT SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 50,000 - 69,000; Full time

Job summary

An established industry player is seeking a Clerical Associate IV to join their dynamic team. This role involves crucial clerical tasks in the Court Processing Unit, ensuring efficient processing of child support cases. You will be responsible for monitoring staff assignments, preparing legal documents, and maintaining accurate records. This position offers a chance to make a significant impact on the well-being of children and families in the community. If you are detail-oriented and thrive in a supportive environment, this opportunity is perfect for you to contribute to meaningful work while advancing your career.

Qualifications

• High school diploma or equivalent with one year of clerical experience.
• Ability to type at least 100 key strokes per minute.

Responsibilities

• Assign and monitor staff work assignments using electronic systems.
• Prepare and process summons packages for scheduled hearings.
• Review case files and documentation post-hearing for outcomes.

Skills

Keyboard familiarity

Typing speed (100 key strokes/min)

Education

Four-year high school diploma or equivalent

Tools

Electronic Case folder System (ECFS)

SharePoint

Automatic Mail System (AMS)

Job description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE,
YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE,
TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Office of Child Support Services is recruiting a Clerical Associate IV to function as Court Processing Unit Clerk of the DSS Court Services (DSS CS) unit. The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf.

The DSS Court Services (DSS CS) division is responsible for processing cases received from the OCSS Borough Offices and Enforcement division on behalf of families in receipt of Cash Assistance and Medical Assistance. DSS CS works in conjunction with the DSS Office of Legal Affairs (OLA) and NYS Office of Court Administration (OCA) to file child support petitions in pursuit of establishment/modification of support and establishment of paternity, calendar hearings with the NYC Family Courts and process post-hearing actions on those cases.

Under supervision of the DSS Court Services Supervisors with latitude for independent judgment, the Clerical Associate IVs are responsible for the day-to-day clerical activities of the DSS Court Services Office which includes tasks of varying complexity such as summons processing, adjournments and post court hearing processing functions. The Court Services Supervisors provide direct supervision to clerical staff who are responsible for reviewing, processing summons services, subpoena requests, preparing case post court hearing decisions and multiple other clerical tasks.

The Office of Child Support Services is recruiting a Clerical Associate IV to function as Court Processing Unit Clerk who will:

1. Assign and monitor staff work assignments utilizing the various electronic systems and reviewing staffs’ logs and transmittals to ensure all tasks are completed properly.
2. Utilize data bases and applications including but not limited to the Electronic Case folder System (ECFS), SharePoint and the Automatic Mail System (AMS) to retrieve assigned work.
3. Prepare and process Noncustodial and Custodial Parents’ summons packages and other notices to ensure parties have been informed of scheduled hearings.
4. Review child support case files and forward to OLA in advance of scheduled hearings, including additional evidence available to the Agency in support of the child support hearing.
5. Review post-hearing documentation and case files after the hearing is completed to determine the outcome of the court hearings and process actions needed.
6. Utilize case locate systems to identify alternate addresses for NCPs as needed.
7. Update case information in appropriate child support applications (e.g., ASSETS, ECFS) and index required documents as needed.
8. Process subpoena check requests as requested by OLA.
9. Complete daily and weekly logs and statistical reports.
10. Monitor staffs’ time and leave.

Work Location: 60 Lafayette Street, &th Floor – Room 7C, New York, NY 10013

Salary Range: $50,287-$68,645

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.