Unit Service Associate

Massachusetts General Hospital; Boston (MA); On-site; USD 24,000 - 33,000; Part time

Job summary

Mass General Brigham is seeking a Per Diem Housekeeper to provide cleaning and support services at 55 Fruit Street, Boston, for weekend and weekday shifts. You will perform routine cleaning, restock supplies, and ensure a safe, hygienic environment for guests and patients.

The role emphasizes attention to detail, reliability, and good patient/customer service, with a Friday–Monday 7AM–3:30PM schedule. Per diem status and onsite work are included.

Qualifications

• Experience in customer service preferred.
• Experience in housekeeping preferred.
• Ability to follow safety procedures and PPE.

Responsibilities

• Perform routine cleaning tasks, including sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
• Handle and maintain linen supplies, including changing bed linens, replenishing towels and toiletries, and sorting soiled linens for laundry services.
• Properly dispose of trash, recyclables, and hazardous materials in accordance with procedures; monitor and restock supplies.

Skills

Customer Service

Housekeeping

Attention to detail

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Per Diem Friday, Saturday, Sunday and Monday 7AM-3:30PM

Responsible for providing support services and assistance in maintaining cleanliness and orderliness by ensuring a clean and hygienic environment for the guests, patients, or occupants.

Does this position require Patient Care? No

Essential Functions

• Perform routine cleaning tasks, including sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
• Handle and maintain linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services.
• Properly dispose of trash, recyclables, and hazardous materials in accordance with established procedures and regulations.
• Monitor and restock supplies and amenities, including toiletries, towels, cleaning products, and other necessary items.
• Maintain accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation.
• Follow established safety protocols, including the use of personal protective equipment (PPE) and the proper handling and storage of cleaning chemicals.

Qualifications

• Experience Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred
• Knowledge, Skills and Abilities - Familiarity with different cleaning techniques, equipment, and products.
• Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Customer service skills to ensure guest/patient satisfaction.
• Ability to follow instructions and work well with others.
• Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately.

Additional Job Details (if applicable)

• Per Diem Friday, Saturday, Sunday and Monday 7AM-3:30PM
• Remote Type Onsite
• Work Location 55 Fruit Street
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Rotating (United States of America)
• Pay Range $17.71 - $24.28/Hourly Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.