Unit Secretary: Patient Care & Communications Hub

SmartRecruiters, Inc.; West Bloomfield Charter Township (MI); On-site; USD 22,042,000 - 30,307,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Unit Secretary to serve as the vital communication hub on the 1st Floor GPU. You will be the lifeline between the nursing team, patients, and the health network, directly impacting patient experience and clinical efficiency.

This role supports admissions, MyChart enrollment, and coordinating post-discharge appointments. Core duties include answering calls, processing downtime orders, coordinating interpreter services, and ensuring equipment is clean,

Qualifications

• High school diploma or GED required.
• One year in a healthcare setting is required.
• Previous unit secretary experience preferred.

Responsibilities

• Be the communication champion: answer phones professionally and connect callers with the nursing unit.
• Welcome patients with excellence: manage admissions, build charts, and coordinate MyChart enrollment.
• Maintain operations: handle downtime orders, paper forms, and ensure equipment is clean and ready.
• Coordinate care: contact consultative services and arrange interpreter support with nursing staff.
• Support emergency readiness: participate in emergency response activities and rounding.
• Maintain technical excellence: perform monthly maintenance and troubleshoot systems as needed.

Skills

Communication skills

Phone etiquette

Patient greeting

Education

High school diploma or GED

Job description

Henry Ford Health in Michigan is seeking a Unit Secretary to serve as the vital communication hub on the 1st Floor GPU. You will be the lifeline between the nursing team, patients, and the health network, directly impacting patient experience and clinical efficiency.

This role supports admissions, MyChart enrollment, and coordinating post-discharge appointments. Core duties include answering calls, processing downtime orders, coordinating interpreter services, and ensuring equipment is clean,