Unit Secretary-1st Floor GPU

SmartRecruiters, Inc.; West Bloomfield Charter Township (MI); On-site; USD 22,042,000 - 30,307,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Unit Secretary to serve as the vital communication hub on the 1st Floor GPU. You will be the lifeline between the nursing team, patients, and the health network, directly impacting patient experience and clinical efficiency.

This role supports admissions, MyChart enrollment, and coordinating post-discharge appointments. Core duties include answering calls, processing downtime orders, coordinating interpreter services, and ensuring equipment is clean,

Qualifications

• High school diploma or GED required.
• One year in a healthcare setting is required.
• Previous unit secretary experience preferred.

Responsibilities

• Be the communication champion: answer phones professionally and connect callers with the nursing unit.
• Welcome patients with excellence: manage admissions, build charts, and coordinate MyChart enrollment.
• Maintain operations: handle downtime orders, paper forms, and ensure equipment is clean and ready.
• Coordinate care: contact consultative services and arrange interpreter support with nursing staff.
• Support emergency readiness: participate in emergency response activities and rounding.
• Maintain technical excellence: perform monthly maintenance and troubleshoot systems as needed.

Skills

Communication skills

Phone etiquette

Patient greeting

Education

High school diploma or GED

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Principal Duties and Responsibilities:

As a Unit Secretary on the 1st Floor GPU, you'll be the vital hub that keeps our unit running smoothly and our patients cared for seamlessly. You're not just handling paperwork—you're the communication lifeline between our nursing team, patients, and the broader healthcare network. Your role directly impacts patient experience and clinical efficiency, making you an essential member of our healthcare team.

Your Core Priorities:

• Be the Communication Champion: Answer phones with professionalism, facilitate meaningful connections between our nursing unit and callers, and respond promptly to call lights—ensuring no one goes unheard.
• Welcome Patients with Excellence: Create a positive first impression by managing new admissions with care—building patient charts, coordinating MyChart enrollment, and scheduling post-discharge appointments that set patients up for success.
• Keep Operations Flowing: Maintain system continuity by processing downtime orders, managing paper forms, and ensuring all clinical, telecommunication, and computer equipment is clean, functional, and ready to support patient care.
• Coordinate Care Seamlessly: Contact consultative services, arrange interpreter support in collaboration with nursing staff, and manage patient information transitions—all while maintaining confidentiality and accuracy.
• Support Emergency Readiness: Participate in emergency response activities and purposeful rounding according to unit standards, demonstrating your commitment to patient safety.
• Maintain Technical Excellence: Perform monthly maintenance on critical equipment, track maintenance requests, troubleshoot technical issues, and reboot systems as needed—keeping technology working for our team.

Qualifications

Education/Experience Required:

• High school diploma or G.E.D. equivalent.
• One year in healthcare setting such as medical office, hospital or laboratory required.
• Previous experience as a unit secretary preferred.