Patient Care Communications Specialist

Henry Ford Health; Michigan; On-site; USD 22,000 - 33,000; Full time

Job summary

Henry Ford Health on the 1st Floor GPU is seeking a Unit Secretary to be the central hub of our nursing unit, handling communications between patients, families, and clinical staff. You’ll contribute to smooth operations and patient experience by organizing information, coordinating calls, and supporting daily workflows.

This role emphasizes kindness, accuracy, and confidentiality as you welcome patients, assist with admissions and MyChart enrollment, manage downtime paperwork, coordinate

Qualifications

• High school diploma or GED equivalent.
• One year in healthcare setting such as medical office, hospital or laboratory required.
• Previous experience as a unit secretary preferred.

Responsibilities

• Be the Communication Champion: Answer phones, connect the nursing unit with callers, and respond promptly to call lights.
• Welcome Patients with Excellence: Manage admissions, build patient charts, coordinate MyChart enrollment, and schedule post‑discharge appointments.
• Keep Operations Flowing: Process downtime orders, manage paper forms, and ensure equipment is clean, functional, and ready for patient care.
• Coordinate Care Seamlessly: Contact consultative services, arrange interpreter support with nursing staff, and manage patient information transitions.
• Support Emergency Readiness: Participate in emergency response activities and rounding per unit standards.
• Maintain Technical Excellence: Perform monthly maintenance on critical equipment and reboot systems as needed.

Job description

Henry Ford Health on the 1st Floor GPU is seeking a Unit Secretary to be the central hub of our nursing unit, handling communications between patients, families, and clinical staff. You’ll contribute to smooth operations and patient experience by organizing information, coordinating calls, and supporting daily workflows.

This role emphasizes kindness, accuracy, and confidentiality as you welcome patients, assist with admissions and MyChart enrollment, manage downtime paperwork, coordinate