Unit Secretary, Renal/Oncology — Coordinated Patient Care

Henry Ford Health; Jackson (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a detail-oriented Unit Secretary to join the 6SE Renal/Oncology unit. This full-time role provides essential administrative support, acts as a liaison between patients, clinical staff, and departments, and helps ensure smooth patient flow and documentation.

Responsibilities include scheduling, admissions/discharges, answering phones, maintaining medical records with HIPAA confidentiality, updating EHRs, coordinating with nurses and physicians,

Qualifications

• Proven experience as a unit secretary, medical secretary, or similar administrative role in a healthcare setting.
• Strong knowledge of medical terminology and healthcare operations.
• Proficiency with electronic health records (EHR) systems and Microsoft Office Suite.
• Excellent organizational and time management skills with ability to prioritize multiple tasks.
• Strong written and verbal communication skills.
• Demonstrated ability to work efficiently in a fast-paced, dynamic environment.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Professional demeanor with strong customer service orientation.
• Ability to work varied shifts as needed for unit operations.
• Preferred: Experience in oncology or renal unit setting.
• Preferred: Familiarity with medical billing, coding, or scheduling software systems.
• Preferred: Bilingual capabilities (English and Spanish).

Responsibilities

• Manage patient scheduling, admissions, and discharge procedures while maintaining accurate records
• Answer multi-line phones and direct calls to appropriate staff members with professionalism and courtesy
• Maintain and organize medical records, ensuring HIPAA compliance and confidentiality at all times
• Input and update patient information in electronic health records (EHR) systems with accuracy and attention to detail
• Coordinate communication between nursing staff, physicians, and other hospital departments
• Prepare and distribute unit correspondence, reports, and documentation
• Greet patients and visitors, providing directions and assistance as needed
• Assist with unit-based administrative tasks including supply ordering and inventory management
• Support clinical staff by preparing patient charts and gathering necessary documentation
• Respond to patient inquiries and concerns with empathy and professionalism
• Maintain a clean and organized front desk and administrative workspace

Skills

Medical terminology

EHR proficiency

Microsoft Office

Organizational skills

Communication skills

HIPAA knowledge

Customer service

Bilingual English/Spanish

Multitasking

Attention to detail

Tools

EHR software

Microsoft Office Suite

Job description

Henry Ford Health in Jackson, MI is seeking a detail-oriented Unit Secretary to join the 6SE Renal/Oncology unit. This full-time role provides essential administrative support, acts as a liaison between patients, clinical staff, and departments, and helps ensure smooth patient flow and documentation.

Responsibilities include scheduling, admissions/discharges, answering phones, maintaining medical records with HIPAA confidentiality, updating EHRs, coordinating with nurses and physicians,