Unit Secretary, Multisystem PCU Unit 8C Orlando Regional Medical Center (ORMC)

Orlando Health, Inc.; Orlando (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Orlando Health, Inc. in Orlando, FL is seeking a Unit Secretary to be the welcoming face of the unit. You will greet visitors, assist staff, transcribe orders, and help manage medical records to keep patient care flowing smoothly.

This role requires strong organizational and interpersonal skills, attention to detail, and the ability to handle multiple tasks in a fast-paced hospital environment. Schedule: Day Shift, 4 x 10-hour shifts.

Qualifications

• High School diploma or equivalent required.
• Proficiency in keyboarding and Microsoft Word/Excel.
• Knowledge of Medical terminology or Health Unit Coordinator certification preferred.

Responsibilities

• Greet visitors and direct staff on the unit.
• Transcribe physicians’ orders accurately and promptly.
• Enter data and manage medical records.
• Coordinate consultations and appointments.
• Answer phones, route calls, and provide routine information to callers.
• Assist in locating and delivering items, equipment, and medications as needed.
• Maintain unit supplies and ensure a clean, safe environment.
• Monitor attendance and timekeeping per policy.

Skills

Interpersonal skills

Communication

Multitasking

Teamwork

Customer service

Education

High School diploma or equivalent

Keyboarding skills

Medical terminology knowledge

Tools

Microsoft Word

Microsoft Excel

Kronos/timekeeping

Job description

Position Summary

Be the Heart of Our Unit – Join Us as a Unit Secretary!

Are you organized, detail-oriented, and passionate about supporting exceptional patient care? As a Unit Secretary, you’ll be the welcoming face of the unit—greeting visitors, assisting staff, and ensuring smooth communication and operations. From transcribing physician orders accurately to coordinating consultations and managing medical records, your role is essential in keeping everything running seamlessly.

If you thrive in a fast-paced environment, have strong interpersonal skills, and enjoy being the go-to person for both patients and staff, this is your opportunity to make a meaningful impact every day.

Schedule: Day Shift, 4 x 10-hour shifts

Responsibilities

Essential Functions

• Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.
• Transcribes physicians’ orders promptly, accurately and completely according to policy/procedure.
• Communicates consultation requests to physicians or therapists promptly and accurately.
• Performs data entry and assembles, compiles, and breaks down medical records.
• Prepare/copy designated medical record/ information for transfer to other facilities.
• Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.
• Answers patient call lights in person or via intercom; fills request or refers to appropriate person promptly.
• Communicate effectively in all interactions.
• Works under the direction of the charge nurse.
• Assists in making appointments for patients.
• Working knowledge of office/departmental equipment.
• Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
• Collaborate in partnership interdepartmentally to promote and provide a safe environment.
• Utilize compassion to create a therapeutic environment.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
• May have limited access to areas storing medications.
• Maintains pre-established par levels of all unit office supplies.
• Assists in the stocking of both unit and office supplies.
• Monitor time and attendance through Kronos (or timekeeping system).
• Prioritizes workload to manage multiple priorities.
• Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains a clean, safe and organized unit.

Qualifications

Education/Training

• High School diploma or equivalent.
• Keyboarding skills and knowledge of Microsoft Word and Excel.
• Knowledge of Medical terminology, or Health Unit Coordinator Certification.

Licensure/Certification

• None.

Experience

• None.