Unit Secretary - Labor Pool - ED

101 Riverside Hospital, Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System is seeking a Unit Secretary in Williamsburg, VA. You will perform order entry, patient record maintenance, chart retrieval, and clerical duties under supervision of nursing leadership.

Responsibilities include phone screening, patient and physician communications, and keeping the unit organized. The role emphasizes strong customer service in a healthcare setting, with shifts including weekday and weekend availability.

Qualifications

• Customer service experience in healthcare.
• Clerical duties and chart management.
• Familiarity with patient records and reporting processes.

Responsibilities

• Enter orders accurately and promptly.
• Retrieve testing results and manage medical records.
• Assist with supplies and unit greeter duties.
• Coordinate communication with patients and physicians.
• Maintain clean and organized workstations and clerical areas.
• Support team with multitasking and proper phone etiquette.

Skills

Customer service

Clerical skills

Medical records management

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range $16.20 - $21.08/Hourly

Hours: Looking for candidates that can work M-F (3pm - 11pm or 4p-12am) and/or Sat/Sun 7a-3p and 3p-11p. Weekly hours would be up to 40 hours a week.

Overview

Overview This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties. The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed.

What you will do

• Responsible for accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance.
• Prioritizes workload and accurately completes daily duties.
• Navigates systems to access patient information to facilitate transfers.
• Utilizes systems proficiently to communicate and order supplies, forms etc.
• Demonstrates understanding of diverse patient care populations served within the community.
• Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience.
• Functions as an advocate for positive customer service as the greeter of the unit.
• Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.
• Promotes team work by working effectively as a team member as well as independently.
• Seeks assistance as needed.
• Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service.

Qualifications

• Education High School Diploma or GED, (Preferred)
• Experience 1 year Clerical experience in a healthcare setting (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.