Unit Secretary - Labor Pool - ED

Riverside Health System; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Williamsburg, VA, is seeking a Unit Secretary working under the Nurse Manager and RNs. The role focuses on order entry, medical records, patient care support, and front-desk customer service.

The position requires a High School Diploma or GED with healthcare clerical experience preferred. Hours include 3pm-11pm, 4pm-12am, and weekend options, with up to 40 hours per week.

Qualifications

• High school diploma or GED required; preferred with healthcare exposure.
• At least 1 year of clerical experience in a healthcare setting preferred.

Responsibilities

• Accurate and timely order entry and retrieval of testing results.
• Navigate systems to access patient information and manage supplies and forms.
• Serve as first point of contact, providing courteous patient- and family-facing service.
• Maintain clean, safe work areas and stock supplies as needed.
• Collaborate with team and communicate changes to ensure quality care.

Skills

Customer service

Order entry

Medical records management

Phone etiquette

Teamwork

Education

High School Diploma or GED

Tools

CPOE systems

Medical records software

Office software

Job description

Williamsburg, Virginia

Hiring Range

$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours

Looking for candidates that can work M-F (3pm - 11pm or 4p-12am) and/or Sat/Sun 7a-3p and 3p-11p. Weekly hours would be up to 40 hours a week.

Overview

This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties. The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed.

What you will do

• Responsible for accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance. Prioritizes workload and accurately completes daily duties.
• Navigates systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.
• Demonstrates understanding of diverse patient care populations served within the community.
• Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience. Functions as an advocate for positive customer service as the greeter of the unit.
• Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.
• Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service.

Qualifications

Education

• High School Diploma or GED, (Preferred)

Experience

• 1 year Clerical experience in a healthcare setting (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.