Unit Secretary, Full - Time - Evening

University of Chicago Medical Center; Harvey (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a world-class academic healthcare system as a Unit Secretary in the Behavioral Health department. This full-time, onsite role involves providing essential clerical support to ensure quality patient care, including managing communications and maintaining medical records. Ideal candidates will have a high school diploma and relevant clerical experience, with a strong focus on teamwork and patient advocacy.

Qualifications

• Unit Secretary/Clerical experience required.
• Ability to function effectively in a team environment.
• Medical terminology background preferred.

Responsibilities

• Provides clerical support to facilitate Patient Care Center operations.
• Transcribes medical staff orders accurately and timely.
• Monitors discharge activities related to billing.

Skills

Clerical support

Conflict resolution

Computer literacy

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Unit Secretary in the Behavioral Healthdepartment. Here, you will act as a central information source for physicians and other health care professionals. Our Unit Secretary’s pride themselves on always maintaining patient privacy and confidentiality. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Under the leadership of the Manager and/or designee provides clerical support to assist in the delivery of quality care to patients. This involves clerical support activities which will facilitate the Patient Care Center operations including: transcription processing of physician orders, serves as a reception agent for all patients/family members, physician, patient care team members, other healthcare team members, and facilitates the channeling of information to appropriate points of service timely and accurately. Demonstrates necessary skills and knowledge to provide services for patients according to unit specific competencies as appropriate to the age of the patient served as delineated in the Center’s Scope of Care.

Essential Job Functions

• Promotes the values and mission of Ingalls Memorial Hospital.
• Promotes clinical excellence and service.
• Strong patient advocate.
• Demonstrates knowledge of proper telephone function and proper telephone etiquette.
• Screens and coordinates incoming and outgoing calls including recording and reporting pages and messages.
• Answers call lights promptly, communicates patient needs to appropriate personnel, and follow up on patient requests to ensure response.
• Transcribes medical staff orders in an accurate and timely manner.
• Ensures accurate processing of orders and charges from admission through hospitalization.
• Ensure accurate maintenance of the patient’s medical record and all unit records.
• Assembles the medical record in the proper sequence checking that all forms are stamped.
• Identifies outlier reports and forms and notes on audit tool for completion.
• Participates in inventory ordering and the distribution of clerical supplies/patient forms and disposition of outdated forms.
• Monitors discharge activities related to the billing process.

Required Qualifications

• Unit Secretary/Clerical experience, background and/or training
• High School diploma or equivalent
• Ability to function effectively in an extended team environment
• Ability to resolve conflict effectively
• Ability to give and receive feedback
• Computer literate

Preferred Qualifications

• Medical Terminology background
• Transcription experience
• Experience with Microsoft Word & Excel

Position Details

• Job Type/FTE: Full-Time
• Shift: Evening (8- hour shifts)
• Unit/Department: Behavioral Health
• CBA Code: SEI Union