Medical Secretary

Lakeshore Bone & Joint Institute; Crown Point (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

A leading medical practice in northwest Indiana is seeking a Medical Secretary to join their team. This role involves scheduling appointments, managing patient records, and providing essential support to healthcare providers. The ideal candidate will have strong communication skills, attention to detail, and a background in medical settings. This full-time position offers an opportunity to contribute to compassionate patient care in a dynamic environment.

Qualifications

• Minimum of 1-year medical practice and/or orthopedic clinic experience.
• Healthcare-related background including medical terminology.
• Experience in common office hardware and software.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Register new patients and verify demographic and insurance information.
• Triage patient concerns and forward to appropriate parties.

Skills

Integrity and accountability

Time management

Excellent verbal and written communication skills

Strong attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Job description

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As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Patient care is our top priority at Lakeshore Bone and Joint Institute, and our medical secretaries play a key role in providing quality, compassionate patient care. A high level of emotional intelligence and ability to thrive in a busy environment is essential in this role. The medical secretary will work for a specific doctor(s) to answer phone calls and schedule patient appointments. They make work in tandem with a physician assistant, nurse, medical assistant, and other ancillary staff.

Essential Functions

• Must understand how to use phone system to answer and direct calls as needed in a timely manner and maintain digital literacy essential to job functions and patient care
• Register new patients and verify all demographic and insurance information for returning patients
• Verify insurance eligibility for all patients one day prior to scheduled appointments
• Triage patient concerns and forward to the appropriate parties
• Schedule appointments, move appointments, and update clinic schedules as needed
• Maintains working knowledge of LBJI department functions and communicates with other departments as needed
• Performs all clerical duties - including disability paperwork and attorney scheduling - in a timely manner (within five business days)
• Schedule internal and outside physician referrals in timely manner, complete order when finished
• Document refill requests, patient concerns, voicemails, and other essential communications in patient charts
• Other duties as assigned.
  
  

Skills & Abilities

• Integrity and accountability
• Responsible decision making
• Adaptive and flexible
• Teamwork
• Ability to analyze situations and develop solutions
• Ethical reasoning and decision-making
• Strong attention to detail
• Time management, prioritization, and sense of urgency
• Excellent verbal and written communication skills
• Maintain patient confidentiality
• HIPAA compliance
• Professionalism and work ethic
  
  

Education: High school diploma or the equivalent.

Experience: Minimum of 1-year medical practice and/or orthopedic clinic experience. Healthcare related background including medical terminology.; experienced in common office hardware and software including MS Office and outlook.

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Environmental/Working Conditions

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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