Unit Secretary - Full Time Day - Mental Health

Riverside Mental Health and Recovery Center; Hampton (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

This Unit Secretary role in Hampton, VA, reports to the Nurse Manager and RNs, assisting with customer service, chart management, and report retrieval. You will handle order entry, patient information filing, and follow-up with patients and physicians, performing various clerical tasks as directed.

Responsibilities include using CPOE systems, ordering supplies, and maintaining a clean, collaborative workspace while supporting an attentive team and quality patient service.

Qualifications

• High School Diploma or GED is preferred.
• 1 year clerical experience in a healthcare setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Answer phones promptly and screen calls to support service quality.
• Order supplies, perform order entry, and file patient information.
• Maintain organized medical records and assist with chart management.

Skills

Customer service

Phone etiquette

Teamwork

Medical records management

Education

High School Diploma or GED

Tools

CPOE

Medical records software

Job description

Hampton, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewThis position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties. The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed.What you will doResponsible for accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance. Prioritizes workload and accurately completes daily duties.Navigates systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.Demonstrates understanding of diverse patient care populations served within the community.Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience. Functions as an advocate for positive customer service as the greeter of the unit.Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service.QualificationsEducationHigh School Diploma or GED, (Preferred)Experience1 year Clerical experience in a healthcare setting (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.