Unit Secretary (F/T) - Psych Dept.

Norwalk Hospital Association; Norwalk (CT); On-site; USD 23,000 - 39,000; Full time

Job summary

Norwalk Hospital in Norwalk, CT, seeks a versatile hospital secretary to support administrative nursing leadership with transcription, data entry and clerical duties.

You will transcribe physician orders, maintain records, and assist in unit operations while delivering courteous patient and coworker communication. This role emphasizes accuracy, privacy, and teamwork within a busy hospital environment.

Qualifications

• Required: High School Graduate or equivalent.
• Previous secretarial/computer experience preferred with Windows based computer system.
• Minimum Experience: zero to six months.

Responsibilities

• Transcribes Physician's Orders in an accurate and timely manner and uses computer skills.
• Initiates or updates appropriate patient information in the chart review system.
• Notifies appropriate personnel of STAT orders; accesses lab values when requested.
• Calls department for facilitation of transcribed orders when appropriate.
• Prepares, maintains and forwards records in an accurate and timely manner.
• Replenishes and reviews records daily; files reports in correct patient records.
• Assists in room assignments and updates telephone listings; maintains orderly environment.
• Communicates effectively and courteously with patients, visitors, and coworkers.
• Assists the RN in care delivery by providing accurate processing of communications.
• Fulfills all compliance responsibilities related to the position.

Skills

Secretarial skills

Data entry

Communications

Education

High School Diploma

Tools

Windows-based computer system

Job description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we’re not just part of the community – we are its center.

• The Leapfrog Group - Grade A for quality and patient safety
• Healthgrades - America’s 50 Best Hospitals
• U.S. News & World Report - high performance in heart failure treatment

Summary:

To provide a combination of secretarial, computer data entry, reception and clerical duties at the direction of the Administrative Nurse Manager or Designee.

Responsibilities:

1. 1. Transcription of Physician's Orders and computer skills. Criteria A: Transcribes Physician's Orders in an accurate and timely manner according to Norwallk Hospital's Policies and Procedures. Transcription of Physician's Orders and computer skills. Criteria B: Initiates or updates appropriate patient information in the Chart Review Conservation of the computer system where appropriate. Reviews data in Chart Review on a daily basis and eliminates any non-current data, according to unit standard. Transcription of Physician's Orders and computer skills. Criteria C: Notifies appropriate personnel of STAT orders. Accesses lab values when requested. Transcription of Physician's Orders and computer skills. Criteria D: Calls department for facilitation of transcribed orders when appropriate.
2. 2. Record Maintenance Criteria A: Prepares, maintains and forwards records in an accurate and timely manner. Record Maintenance Criteria B: Replenishes and reviews records on a daily basis, according to unit procedures. Files all reports in the correct patient's records daily. Record Maintenance Criteria C: Prepares records for admission, transfer, surgery, procedures, discharge and expiration. Delivers expiration records to Admitting, immediately. Record Maintenance Criteria D: Processes discharge records according to standard chart order.
3. 3. Communication Criteria A: Communicates effectively and courteously with patients, visitors, and coworkers within the scope of his/her responsibilities. Identifies unit and self when answering phone. Communication Criteria B: Uses a Windows-based computer system competently. Communication Criteria C: Assists the RN in care delivery by providing accurate and timely processing of communications. Relays information to appropriate person in a timely manner.
4. 4. Occupational and Personal Responsibilities Criteria A: Demonstrates compliance with identified policies and procedures in carrying out unit assignments i.e., postings, work sheets, maintenance of data and knowledge of medical terminology. Occupational and Personal Responsibilities Criteria B: Demonstrates willingness to assist with and improve unit operations. Occupational and Personal Responsibilities Criteria C: Maintains neat and orderly appearance and environment.
5. 5. Equipment and Supplies Criteria A: Monitors, orders and oversees maintenance of equipment and supplies in a proper, orderly and cost-effective manner. Equipment and Supplies Criteria B: Enters and renews chargeable items/services into computer system for patient care correctly. Equipment and Supplies Criteria C: Contacts appropriate departments as directed by Manager/designee, for needed services on nursing unit.
6. 6. Policy and Procedure Criteria A: Receives patient posting and assists in room assignments as necessary. Policy and Procedure Criteria B: Updates and maintains Unit Secretary Worksheets where appropriate. Policy and Procedure Criteria C: Assists in QA studies as assigned by the Nurse Manager/designee. Policy and Procedure Criteria D: Maintains and updates telephone listings.
7. 7. Unit Rounds Criteria A: Checks all patient's line of vision, and/or identification bands and bed tags per unit standards. Unit Rounds Criteria B: Sorts and delivers patient mail when received. Unit Rounds Criteria C: Respects patients' privacy.
8. 8. Performs other duties as assigned.
9. 9. Fulfills all compliance responsibilities related to the position.

Education Skills Experience:

Required: High School Graduate or equivalent. Previous secretarial/computer experience preferred with Windows based computer system. Hospital or other health care setting experience.
Minimum Experience: zero to six months

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Significant occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association

Org Unit: 338

Department: Psych Unit

Exempt: No

Salary Range: $17.00 - $28.50 Hourly

With strong heart s and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Northwell Health!