Switchboard Operator

Cape Cod Healthcare; Hyannis (MA); On-site; USD 25,210 - 45,061; Full time

Job summary

Cape Cod Hospital is seeking a Switchboard Operator to efficiently route calls and provide excellent customer service. You will direct inquiries to the right departments, manage emergency communications, and maintain logs and databases in a fast-paced hospital environment.

Qualifications include a High School diploma or GED and at least 1 year in a call center or switchboard role; strong English communication and basic Microsoft Office skills are required.

Qualifications

• Proficient English reading, writing and speaking.
• High School diploma or GED.
• 1 year call center or switchboard experience.
• Basic PC skills including Word, Excel, Outlook.

Responsibilities

• Provides excellent customer service by directing calls to appropriate individuals and departments.
• Handles emergency calls in a timely and effective manner in a fast-paced environment.
• Prioritizes, analyzes and determines proper routing for emergencies including Police, Fire, EMS and alarms.
• Manages multiple communication modes (email, phones, pagers, radios, overhead paging).
• Revises on-call schedules for Clinical and Ancillary Departments.

Skills

English proficiency

MS Office

Call center experience

Clear speech

Education

High School diploma or GED

Job description

Purpose of Position: Efficiently operates communications systems within department guidelines.

Description

• Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
• Handles emergency calls in a timely and effective manner in a fast-paced environment.
• Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
• Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
• Revises on-call schedules for Clinical and Ancillary Departments.
• Updates communications database.
• Maintains STAT log, pager log and key log.
• Issues and receives communication devices when requested.
• Control lockset keys as required.
• Performs other work-related tasks and activities as assigned or requested by manager.

Qualifications

• Ability to read, write and communicate in English
• High School diploma or GED
• Acute hearing and demonstrable ability to speak English clearly
• Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
• Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details: 40 Hours Per Week, Rotating Nights, 4p-12a, Every Other Weekend & Rotating Holidays

Organization: Cape Cod Hospital

Primary Location: Massachusetts-Hyannis

Department: CCH-Switchboard

Annual/Hourly: Hourly

Hiring Pay Range: 18.3 - 32.71