Unit Secretary

KAISER; Riverside (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Kaiser Permanente Riverside nursing unit is seeking an Administrative Support role to coordinate and assist with daily unit operations. Under supervision, you will manage patient flow, admissions/discharges, and interdepartmental communications to ensure quality service.

You will handle ADT processes, maintain records, greet patients and families, and support environmental and admissions activities as needed in a dynamic hospital environment.

Responsibilities

• Promotes and improves customer service to external and internal customers.
• Processes, transfers and discharges using the ADT system in the EMR.
• Answers and routes internal and external calls.
• Orders materials, supplies, and equipment for the Unit.
• Answers call systems and follows up with nurses, patients or families.
• Schedules follow-up appointments as needed.
• Coordinates transfers to other nursing facilities with the Discharge Coordinator.
• Prepares discharge packets and documents for patients.
• Coordinates discharge times and communicates with families for timely discharge.
• Maintains Unit equipment and arranges maintenance or repair as needed.
• Updates the Unit census board.
• Maintains the Minimum Medical Record.
• Assists Unit staff with EMR and other systems; may act as Unit IT resource.
• Greets new patients and families as Unit greeter.
• Initiates Unit downtime procedures when necessary.
• Communicates with other Units/departments.
• May support Environmental Services with ADT data entry for bed status.
• Provides updates on open beds to management or hospital team.
• Assists with co-pay collection by coordinating with Admitting Office.
• Participates in hourly rounding to promote service excellence.
• May prepare birth certificates and identification bands.
• Floats to other departments as needed.
• Performs other duties as assigned; adheres to laws, regulations and Kaiser Permanente policies.

Job description

Job Summary

Under direct supervision, this position is responsible for supporting and coordinating the administrative activities of the nursing Unit. May be assigned to cover multiple Units per Medical Center protocol

Essential Responsibilities

• Promotes, ensures and improves customer service to external/internal (physicians and staff both on and off the Unit) customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Processes, transfers and discharges using the Admit-Discharge- Transfer (ADT) system in the electronic medical record, including event management.
• Answers and appropriately routes internal and external telephone calls.
• Orders materials and supplies and collects equipment as needed for this Unit.
• Answers call systems; follows up with the nurse, patient and/or family as appropriate.
• Makes follow-up appointments for patients as necessary.
• In conjunction with the Discharge Coordinator, organizes transfers to other nursing facilities, including printing relevant sections of the patients chart.
• Prepares discharge packets and other documents for patients.
• Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.
• Maintains/tracks the Units business equipment, including maintaining appropriately charges wireless carts. Arranges for special maintenance or repair of the Units business equipment.
• Updates the Units census board.
• Maintains the Minimum Medical Record.
• Assists Unit personnel in the electronic medical record and other systems; may act as the Unit resource for computer-related issues.
• Acts as the greeter for the Unit, greeting new patients and their families.
• Initiates Unit downtime procedure when necessary.
• Communicates with other Units/departments
• May support Environmental Services in the data entry into the ADT system on bed status (clean or dirty)
• Provide management or hospital bed coordinator with updates on open beds.
• May help to facilitate co-pay collection by communicating with the Admitting Office when family members are present on the Unit, relaying information between family and the Admitting Office.
• Participates in hourly rounding to promote service excellence
• May prepare birth certificates and identification bands.
• Floats to other departments as needed.
• Perform other duties as assigned (see Unit specific activity lists.)
• , reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensing requirements (if applicable,) Kaiser Permanentes policies and procedures.