Unit Assistant

Kaiser Permanente; Santa Clara (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Kaiser Permanente in Santa Clara seeks a Unit Clerk to support administrative activities of the nursing unit, potentially covering multiple units.

You will handle transfers and discharges, greet patients, coordinate discharges, and manage unit communications. A High School diploma is required; Medical Terminology is a plus; strong computer and phone skills are essential.

Qualifications

• High school diploma or GED required.
• Ability to read and comprehend medical records and complex instructions.
• Basic computer literacy and typing speed of 25 wpm.

Responsibilities

• Processes transfers and discharges using the ADT system in the EMR.
• Answers and routes internal and external calls.
• Orders materials and supplies and coordinates equipment.
• Greet patients and families at the unit and coordinate discharge timing.
• Prepare discharge packets and assist with unit documentation.
• Support unit personnel with EMR and other systems as needed.

Skills

Typing 25 wpm

Windows navigation

Office equipment

Reading complex documents

Email communication

Education

High School Diploma/GED

Tools

ADT system

Windows OS familiarity

Job description

Job Summary:

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units.

Essential Responsibilities:

• Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record.
• Answers and appropriately routes internal and external telephone calls.
• Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system.
• Answers call system from nurses station; follows up with patient and/or family as appropriate.
• Makes follow-up appointments for patients as necessary.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Prepares discharge packets and other documents for patients (including maternal/baby).
• Maintains the units business equipment, including maintaining appropriately charged wireless carts.
• Arranges for special maintenance or repair of the units business equipment.
• Updates the units white board (this function may be eliminated).
• Maintains the Minimum Record.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Acts as greeter for the unit, greeting new patients and their families.
• Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.
• Initiates units downtime procedures when necessary.
• Communicates with other units/departments.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.
• Performs other related duties as assigned.

Grade 220

Basic Qualifications:

• N/A

Education:

• High School Diploma/GED.

License, Certification, Registration:

• N/A

Additional Requirements:

• Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Typing 25 wpm.
• Ability to read and comprehend complex instructions, correspondence, and medical record documents in English.
• Ability to write simple correspondence using email.
• Working knowledge of computer applications to include Windows 95/97, 2000 or Windows NT is required.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Preferred Qualifications:

• Medical Terminology Certificate Preferred