Unit Assistant

Kaiser Permanente; South San Francisco (CA); On-site; USD 38,000 - 58,000; Full time

Job summary

Kaiser Permanente in South San Francisco, CA is seeking a unit support clerk to assist and coordinate administrative activities within the nursing unit, potentially covering multiple units.

Responsibilities include processing transfers via the Admit-Discharge-Transfer system, handling calls, ordering supplies, coordinating discharges, preparing packets, and supporting discharge planning to ensure timely patient flow. Strong computer and typing skills required.

Qualifications

• High school diploma or GED required.
• Proficient in Windows OS and basic office software.
• Typing 25 words per minute.
• Ability to read and understand complex medical documents in English.

Responsibilities

• Processes transfers and discharges using the ADT system in the EMR.
• Answers and routes internal and external calls.
• Orders materials and supplies for the unit; collects equipment and meds from the dumb waiter system.
• Responds to call system at the nurses station and communicates with patient/family as needed.
• Schedules follow-up appointments for patients as required.
• Coordinates transfers to skilled nursing facilities with Discharge Coordinator and prints chart sections.
• Prepares discharge packets and other patient documents (including maternal/baby).
• Maintains unit business equipment and ensures wireless carts are charged and ready.
• Arranges for maintenance of unit equipment and updates the white board.
• Manages Minimum Record and assists others in EMR usage; may serve as unit computer resource.
• Greets new patients and families; facilitates timely discharges when ready.
• Coordinates discharge times and informs family of discharge details.
• Initiates unit downtime procedures as needed; communicates across units.
• Assists with data entry for ADT status and may support copay collections.
• Assists with other unit duties (meal trays, STAT specimens to lab, etc.).
• Performs other related duties as assigned.

Skills

PC proficiency

Typing 25 wpm

English reading/writing

Windows OS knowledge

Education

High School Diploma/GED

Tools

ADT system

EMR navigation

Office equipment

Dumb waiter system

Windows 95/97/2000/NT

Job description

Job Summary:

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units.

Essential Responsibilities:

• Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record.
• Answers and appropriately routes internal and external telephone calls.
• Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system.
• Answers call system from nurses station; follows up with patient and/or family as appropriate.
• Makes follow-up appointments for patients as necessary.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Prepares discharge packets and other documents for patients (including maternal/baby).
• Maintains the units business equipment, including maintaining appropriately charged wireless carts.
• Arranges for special maintenance or repair of the units business equipment.
• Updates the units white board (this function may be eliminated).
• Maintains the Minimum Record.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Acts as greeter for the unit, greeting new patients and their families.
• Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.
• Initiates units downtime procedures when necessary.
• Communicates with other units/departments.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.
• Performs other related duties as assigned.

Grade: 220

Basic Qualifications:

Experience

• N/A

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Typing 25 wpm.
• Ability to read and comprehend complex instructions, correspondence, and medical record documents in English.
• Ability to write simple correspondence using email.
• Working knowledge of computer applications to include Windows 95/97, 2000 or Windows NT is required.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Preferred Qualifications:

• Medical Terminology Certificate Preferred