Unit Secretary

Mass General Brigham; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated individual to provide essential clerical support within a dynamic patient care environment. This role involves managing information flow, assisting with direct nursing care, and ensuring patient records are meticulously maintained. The ideal candidate will thrive in a fast-paced setting, demonstrating strong organizational skills and a commitment to delivering exceptional customer service. Join a team where your contributions will directly impact patient care and support groundbreaking medical discoveries, all while working in a collaborative and supportive atmosphere.

Qualifications

• 0-1 year experience in clerical support or customer service preferred.
• Strong follow-up and resolution skills are essential.

Responsibilities

• Provides administrative support in a patient care department.
• Manages information, answers phones, and maintains patient records.

Skills

Microsoft Office

Customer Service

Clerical Support

Multi-tasking

Problem Solving

Education

High School Diploma or Equivalent

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.

Does this position require Patient Care?
No

Essential Functions
-Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
-Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceexperience in a clerical support or customer service role 0-1 year preferredKnowledge, Skills and Abilities- Computer skills Microsoft Office.- Strong follow up and resolution.- Ability to prioritize and manage multiple tasks.- Strong patient/customer service skills.- Ability to learn new software systems and technology skills.- Adjusting actions in relation to others' actions.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

300 First Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.