Unit Secretary

Lifepoint Health®; Apex (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Lifepoint Health is seeking a Unit Secretary in Apex, NC to provide frontline administrative support on the nursing unit. You will initiate, maintain, and close electronic medical records and coordinate communications among patients, families, physicians, and staff.

This role emphasizes strong customer service, attention to detail, and reliable performance in a fast-paced hospital environment. Prior hospital experience is preferred, and EMR familiarity is desirable.

Qualifications

• Education aligns with hospital front desk responsibilities and EMR interaction.
• Two years of college preferred for enhanced documentation and communication.
• Prior hospital experience is desirable but not mandatory.

Responsibilities

• Greet and assist visitors; provide directions and answer routine questions.
• Initiate and maintain the medical record at admission; close at discharge in the EMR.
• Process physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage calls and provide visitor information.
• Facilitate communication among patients, families, physicians, and staff.
• Provide non-clinical patient support (call lights, errands, accompany to appointments, café).
• Perform other duties as assigned.

Skills

Customer service

Communication

Medical terminology

Attention to detail

Reliability

Education

High school diploma

Two years college-level education

Tools

EMR systems

Office software

Job description

Unit Secretary Position Summary

Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Essential Functions

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

Additional Information

Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Knowledge, Skills & Abilities

Education: High school diploma required; two years of college-level education preferred.

Experience: Prior hospital experience preferred.

Technical: Computer experience required; EMR/electronic documentation familiarity desirable.

Communication: Ability to speak and write concisely; knowledge of medical terminology desirable.

Interpersonal: Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.