Unit Secretary

Spaulding Hospital - Boston and Cambridge; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A renowned rehabilitation hospital in Boston is looking for a Clerical Support staff member to provide administrative support within a patient care department. Responsibilities include managing information, assisting nursing staff, and ensuring efficient office operations. Candidates must have a High School Diploma or equivalent, with prior clerical or customer service experience preferred. Strong skills in Microsoft Office and customer service are essential. This position involves occasional physical activities, requiring both standing and lifting up to 35lbs.

Qualifications

• Experience in a clerical support or customer service role preferred (0-1 year).
• Ability to learn new software systems and technology skills.

Responsibilities

• Provide administrative support to nonexecutive employees in a patient care department.
• Manage and distribute information within the office and clinical reception.
• Assist in the delivery of direct nursing care as appropriate.

Skills

Computer skills Microsoft Office

Strong patient/customer service skills

Ability to prioritize and manage multiple tasks

Education

High School Diploma or Equivalent

Job description

Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.

Essential Functions

• Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
• Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.

Education

• High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.

Experience

• Experience in a clerical support or customer service role 0-1 year preferred.

Knowledge, Skills and Abilities

• Computer skills Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.