Unit Secretary

Jobtailor; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Boston, MA is seeking a Medical Secretary to support patient care operations on a hospital unit. You will perform a broad range of secretarial tasks, answer phones, schedule tests and appointments, and maintain medical records.

Collaborating with the health care team and other departments, you will manage admissions, discharges and transfers while providing a welcoming, organized environment for patients and families.

Qualifications

• High School Diploma or Equivalent required.
• Associate's Degree preferred.
• 1–2 years experience in medical or customer service setting preferred.
• Knowledge of Medical Terminology preferred.
• Microsoft Office proficiency required.
• Excellent interpersonal skills for patients, visitors, and staff.
• Team player with a caring, collegial attitude.
• Ability to work under stress and manage interruptions and emergencies.
• Strong organizational skills to prioritize tasks.
• Effective verbal and written communication with staff via voicemail and email.

Responsibilities

• Answer unit phones.
• Coordinate unit procedures for efficient operation.
• Schedule patient tests and appointments.
• Maintain medical records.
• Initiate and track unit requests.
• Coordinate discharges, transfers, and admissions.
• Receive visitors and assist patients and families.
• Collaborate with health care team members and other departments.

Skills

Medical terminology

Interpersonal skills

Teamwork

Verbal/written communication

Independent organization

Education

Associate's degree

Tools

Microsoft Office

Job description

Responsibilities

• Performs a wide range of secretarial duties and coordinates unit/floor procedures to ensure professional and efficient operation of the department in providing quality patient care.
• Answers unit phones.
• Collaborates with health care team members and other departments.
• Schedules patient tests and appointments.
• Maintains all medical records.
• Initiates and tracks unit requests.
• Coordinates discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.
• Receives visitors and responds to needs of patients and family members.

Requirements

• High School Diploma or Equivalent required and Associate's Degree preferred.
• Experience in medical, customer service setting 1-2 years preferred.
• Knowledge of Medical Terminology preferred.
• Computer knowledge of Microsoft Office strongly.
• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
• Ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
• Ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
• Ability to work independently, with well developed organizational skills in order to prioritize tasks.
• Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
• Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.