Unit Coordinator- ICU Per Diem Days

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 24,000 - 43,000; Full time

Job summary

Wentworth-Douglass Hospital seeks an administrative support professional to assist unit-based clinicians and hospital staff on an inpatient unit. The role involves coordinating admissions, discharges, and transfers, maintaining EMR entries, and ensuring patient confidentiality.

The position is Per Diem with day shift hours (6:30am–5:30pm) onsite at 789 Central Avenue. Strong MS Office and medical terminology knowledge are essential, along with 2–3 years of relevant experience and a certification

Qualifications

• High school diploma or equivalent required; an associate degree in a related field preferred.
• Administrative support experience 2–3 years required.
• Proficiency with MS Office and standard office equipment; ability to proofread and edit documents.

Responsibilities

• Perform clerical and administrative duties to support unit operations.
• Greet patients and visitors professionally and communicate via phone and other tools.
• Schedule consultations, tests, procedures, and patient transportation as needed.
• Enter admissions, discharges, and transfers into the EMR system accurately.
• Coordinate with ancillary services for equipment, services, and supplies; track status and location.
• Assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries as needed.

Skills

MS Office

Office procedures

Communication skills

Interpersonal skills

Medical terminology

Time management

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study preferred

Tools

Unit Coordinator Certification

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Hours between 6:30am - 5:30pm

Per Diem - As needed

Salary Range: $17.71 - $31.09. Pay based on experience.

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. Effectively organizes priorities, completes tasks in a timely manner, and maintains the confidentiality of patient information.

Partners with nursing to coordinate day-to-day patient flow, including communication with key stakeholders regarding patient admissions, discharges, and transfers. Provides outstanding service during every customer interaction. Actual job duties may vary by department.

Does this position require Patient Care?

No

Essential Functions

• Performs clerical and administrative duties to support the general operations of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transportation to other departments.
• Enters accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
• May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries. Duties may vary by department.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials: Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred
• Experience: administrative support experience 2-3 years required
• Knowledge, Skills and Abilities:
  • Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
  • Proficiency in MS Office.
  • Ability to proofread and edit written documents.
  • Ability to use phone system.
  • Managing one's own time and the time of others.
  • Strong verbal & written communication skills.
  • Strong interpersonal, written and oral skills.
  • Ability to use standard office equipment.
  • Familiarity with medical terminology.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly

Grade

3At Mass General Brigham

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.