Unit Coordinator | MGH - Neonatal ICU

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking a Unit Coordinator for the Neonatal Intensive Care Unit (Blake 10) on a 40-hour evening schedule. The role supports clinicians, coordinates admissions, discharges, transfers and patient transport in a fast-paced NICU environment.

You will handle administrative tasks, maintain accurate records in the EMR, and interact with patients and families with professionalism and empathy. Onsite at 273 Charles Street.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.

Responsibilities

• Provides administrative support to unit-based clinicians and staff.
• Organizes priorities and manages confidential patient information.
• Coordinates day-to-day patient flow with nursing for admissions, discharges and transfers.
• Greets patients and families and ensures professional customer service.

Skills

Admin support

Medical terms

Office procedures

Communication

Time mgmt

Education

High School Diploma

Associate degree

Tools

MS Office

EMR system

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule

40 hour Evenings | (5) 8-hour shifts

3:00pm -11:30pm Monday-Friday

Every other weekend, every other holiday requirement

The Opportunity -Unit Coordinator, Neonatal Intensive Care Unit-Blake 10

The Neonatal Intensive Care Unit (NICU) provides specialized care for premature and critically ill newborns requiring advanced medical treatment and continuous monitoring. Our dedicated team delivers exceptional, family-centered care in a fast-paced and collaborative environment, supporting infants through some of their most vulnerable moments. Staff in the NICU work alongside a multidisciplinary team to make a meaningful impact on the lives of patients and families while utilizing advanced technology and evidence-based practices to achieve the best possible outcomes

Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
• Performs other duties as assigned Complies with all policies and standards

Qualifications

• High School Diploma or Equivalent Required
• Associate degree Preferred

Licenses/Certifications

• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred

Work Experience

• administrative support experience 1-2 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.