Unit Coordinator ED Nursing (Full Time, Days)

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative ally for the Emergency Room Nursing unit. You will welcome patients and families, perform receptionist duties, and support clinical teams with requests and tasks.

The role requires 1–3 years of clerical or customer service experience, strong communication, and the ability to multitask in a fast-paced healthcare setting. Bilingual Spanish is preferred.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.

Responsibilities

• Promptly answers patient calls, transfers calls, and resolves requests.
• Greets patients, families, and visitors; provides administrative support.
• Distributes a Welcome Packet and orients guests to patient care areas.
• Identifies and assesses guests' needs as appropriate.
• Maintains the nursing station in an organized state.
• Manages inventory and orders supplies as needed.
• Maintains non-electronic patient records for code blue and trauma.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Ensures mobile computers are charged and functioning nightly.
• Keeps patient placement and unit spreadsheets accurate.

Skills

Fluent in Spanish

Customer service

Verbal and written communication

Time management

Multitasking

Computer literacy

Collaboration

Healthcare experience

Education

High school diploma or equivalent

Unit Secretarial course

Medical terminology course

Job description

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job

Clerical/Administrative

Department

EMERGENCY ROOM NURSING-2100-670600

Job Status

Professional