Unit Coordinator ED Nursing (Full Time, Days)

Nicklaus Children's Health System; Ohio; On-site; USD 32,000 - 52,000; Full time

Job summary

Nicklaushealth in Ohio is seeking a Clerical/Administrative professional to support the Emergency Room Nursing department. You will greet patients, manage calls, handle records, and assist clinical staff to ensure smooth operations.

The role emphasizes teamwork, excellent customer service, and strong organizational skills. Prior clerical or healthcare support experience is preferred; Spanish language skills are a plus.

Qualifications

• High school diploma or equivalent preferred.
• Unit Secretarial course or medical terminology course preferred.
• Previous healthcare or administrative support experience preferred.
• Ability to manage multiple priorities and maintain accuracy.

Responsibilities

• Answer calls promptly, transfer calls, and gather information to resolve requests.
• Greet patients and visitors; provide administrative support to clinical teams.
• Distribute a Welcome Packet and help orient guests to care areas.
• Maintain nursing station organization and manage inventory and supplies.
• Maintain non-electronic patient records for code blue/trauma documentation.
• Scan consents and call all consults; ensure mobile computers are charged nightly.
• Maintain patient placement data in electronic applications and unit spreadsheets.

Skills

Customer service

Time management

Verbal communication

Written communication

Multitasking

Computer literacy

Team collaboration

Healthcare experience

Education

High school diploma

Unit Secretarial course

Medical terminology course

Tools

Printer knowledge

EMR software

Job description

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job

Clerical/Administrative

Department

EMERGENCY ROOM NURSING-2100-670600

Job Status

Professional