Unit Secretary, Nursing Multi-trauma ICU

University of Maryland Medical System; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

University of Maryland Medical System Corporation in Baltimore is seeking a customer-oriented receptionist and information specialist to greet patients and visitors, coordinate messages, and support clinical teams with documentation and scheduling. The role emphasizes professional appearance and courteous communication.

You will access and manage patient data using electronic medical records, maintain confidentiality, and help move supplies and messages efficiently to ensure smooth patient flow

Qualifications

• Ability to perform clerical duties including filing, photocopying and data entry.
• Ability to use computer systems to access and manage patient data.
• Courteous phone etiquette in all patient interactions.
• Ability to organize work priorities and multitask under pressure.
• Excellent communication and interpersonal skills with patients and staff.

Responsibilities

• Provides reception and information service for patients, visitors, family members and staff.
• Coordinates messages and information to and from patients and care providers.
• Maintains confidentiality and accuracy of patient records and discharge/transfer documentation.
• Uses automated systems to access, enter and manage clinical information.
• Coordinates patient appointments, transportation and routing of information.
• Provides clerical support (typing, filing, photocopying, mailing) as requested.
• Supports EMR-related tasks and responds to system down times when needed.
• Maintains orderly public areas and notifies facilities of issues.

Skills

Communication skills

Phone etiquette

Organizational skills

Computer literacy

Clerical skills

Education

High School diploma or GED

Tools

EMR systems

Office software

Job description

Job Requirements

• Three, 12-hour shifts a week, rotating schedule
• Every third weekend and every other holiday
• Primarily 7:00 AM–7:00 PM / 7:00 PM–7:30 AM - Rotation can be up to 50%

Schedule/Shift:

• Three, 12-hour shifts a week, rotating schedule
• Every third weekend and every other holiday
• Primarily 7:00 AM–7:00 PM / 7:00 PM–7:30 AM - Rotation can be up to 50%

Responsibilities And Tasks

• Provides a customer oriented reception and information service for patients, visitors, family members and patient care providers. Coordinates messages and information to and from patients and patient care providers. Establishes effective, customer oriented relationships with internal staff, patients, visitors and healthcare providers.
• Demonstrates a professional and customer-oriented appearance and demeanor at all times. Demonstrates appropriate verbal and telephone skills.
• Ensures the integrity, completeness and confidentiality of the patient record, including compiling and ensuring completeness at discharge and transfer, according to standards set by Medical Records. Files patient information appropriately, and notifies appropriate staff members of new information that affects patient care or patient flow.
• Appropriately uses automated systems to access, enter and manage clinical information, including orders and requisitions, summary reports and other information.
• Maintains confidentiality of all patient data (verbal, written, electronic).
• Coordinates patient appointments and transportation and ensures that information about patient activities, appointments and requests is appropriately routed and acted upon.
• Coordinates the movement of supplies, equipment, nourishment, laboratory specimens, and other patient care and administrative materials to and from the unit in an appropriate and timely manner. Orders, receives and distributes mail and supplies. Coordinates the ordering of online forms.
• Provides clerical support activities (typing, filing, photocopying, mailing, census reconciliation, errands) as requested.
• Provides support activities related to the electronic medical record (to include but not limited to, verifying physician attending in electronic medical record with the plate and taking corrective actions to update as needed, Admission/Discharge/Transfer (A/D/T) notifications, pull-up of patient lists, physician order monitoring and notification of nursing staff, label management, contacting helpdesk as needed, and providing support during down times).
• Maintains the order and appearance of public areas (nurse’s station, patient areas, etc.). Notifies support services when there are issues related to housekeeping or facilities maintenance. Follow up on identified issues and assures action is taken.

Education & Experience

• High School diploma or equivalency (GED).
• A minimum of six months general office experience. Experience in a patient care or service setting is preferred.

Knowledge, Skills & Abilities

• Ability to perform duties of a clerical nature, including filing, photocopying and basic keyboard skills. Ability to use computer systems in order to access and manage patient data.
• Ability to demonstrate courteous phone etiquette.
• Ability to organize work priorities, perform several duties simultaneously, and function in stressful situations.
• Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.