Unit Coordinator Contact Center Full Time

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

403(b) retirement match contribution

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Davenport University tuition discount

Job summary

Pine Rest Christian Mental Health Services is seeking an Unit Coordinator for the Grand Rapids contact center. The role involves administrative support, patient scheduling, and ensuring accurate documentation.

You will handle phones, direct visitors, and assist the clinical team with data entry and reporting. The position requires high school completion and offers a collaborative, compassionate work environment with opportunities to contribute to patient care and office operations in a busy

Qualifications

• High school diploma or equivalent is required.
• Ability to perform administrative tasks with accuracy and discretion.
• Experience with scheduling, referrals, and patient communications preferred.

Responsibilities

• Greet and direct visitors or patients, answer questions based on department knowledge, and transfer/screen calls.
• Answer phones, set appointments, and input data into computer systems.
• Maintain and file medical records; assist clinicians with documentation and reporting.
• Order supplies and manage basic office tasks to support the unit.

Skills

Administrative support

Proofreading

Scheduling

Phone handling

Data entry

Education

High school diploma

Tools

Office software

Data entry systems

Job description

Unit Coordinator Contact Center Full Time

Grand Rapids, Michigan, United States

Sep 17, 2026

$19 - $29/hour

Cost Center

151 Contact Center

Scheduled Weekly Hours

40

Work Shift

Shift & Status

What Will You Do?

As a Unit Coordinator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Unit Coordinator performs administrative support duties including composing sensitive correspondence, proof reading and editing materials for accuracy and clarity, gathering information to develop reports, maintaining department files, answering the phones, distributing mail, setting up appointments, ordering supplies, attending meetings and bringing back and communicating the information and faxing/copying materials. Uses discretion and judgment when screening visitors and telephone calls, making necessary grammatical or spelling changes in correspondence, and rearranging workloadin order to meet deadlines. Unit Coordinators

are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

Plans and implements assigned projects from directions given by the Clinical Service Manager, and lead/charge RN, which may have program- or organization-wide significance.

Offers administrative support including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, answering the phones, appropriately transferring and screening calls, setting appointments, ordering psych testing and inputting data in the computer systems.

Assists all of interdisciplinary team, helping on the unit as needed, faxing and copying needed information.

Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data based systems that are semi complex.

May complete all patient orientation for unit.

Maintains medical records, including assisting physicians in completing medical records. May handle high-level information to internal and external customers/patients.

Releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.

Provides patient care as needed and directed by the charge RN or Clinical Manager.

Reports any adverse outcomes for patients and/or staff to the charge RN or Clinical Manager.

Holds purchasing authority through ordering and maintaining office supplies, medical supplies, personal hygiene supplies, kitchen supplies and copy work with approval from clinical service manager.

Responsible to create a work friendly environment and one that fosters a positive, therapeutic environment through effective communication and organization.

Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients.

What Does This Role Require?

• Position requires completion of high school (or equivalent) and additional training related to duties above.

• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $19.76 - $29.64. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Mental health news, tips and topics from the third largest non-profit behavioral health system in the U.S.

Pine Rest Christian Mental Health Services is a comprehensive behavioral health system offering a full continuum of services, including inpatient, outpatient, and specialty care, across Michigan and Iowa.

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