Team Support Staff - BRAINS Clinic (Full-Time)

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance plans

403(b) retirement match

Generous PTO

Tuition assistance

Employee assistance program

University discount on tuition

Job summary

Pine Rest Christian Mental Health Services is a leading behavioral health system providing a broad spectrum of services across Michigan. This role supports administrative operations, scheduling, and records management within a collaborative care environment.

The Team Support Staff position emphasizes accuracy, customer service, and the ability to maintain composure under stress. On-site work at Pine Rest's Grand Rapids campus offers opportunities for growth and cross-functional teamwork.

Qualifications

• Minimum of one year related work experience preferred.
• High school diploma required.
• Proficiency in Microsoft Office preferred.

Responsibilities

• Provide front-desk and clinical support including greeting visitors and directing questions.
• Maintain department records and scheduling; manage calendars.
• Input data and assist with medical records; release information as needed.
• Assist in collecting/clarifying balances and processing charges where applicable.

Skills

Administrative support

Data entry

Customer service

Microsoft Office

Education

High school diploma

Tools

Electronic Medical Record System

Job description

Cost Center

358 BRAINS

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Team Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion.According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling.They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
• Maintains department specific files that may be sensitive in nature.
• Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
• May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
• May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
• May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
• May assist in ordering office supplies.
• Must be able to maintain composure in environments of elevated stress levels.

What Does This Role Require?

Education/Experience:

• A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
• Position requires completion of high school (or equivalent) diploma.
• Preferred experience using Microsoft Office Suite

Benefits:

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.