Psychiatric Support Staff - Traverse City Clinic (Full-Time)

Pine Rest Christian Mental Health Svc; Traverse City (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision & life保险 plans

403(b) retirement match contribution

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Tuition discount with Davenport Univ.

Job summary

Pine Rest Christian Mental Health Services in Traverse City, MI is seeking a Psychiatric Support Staff to join our dedicated team. You will provide clinical support to medical staff, including prescription refills, vital signs, and medical history documentation, while performing general office duties and ensuring excellent patient experience.

We value compassionate care, strong teamwork, and organizational skills.

Qualifications

• A minimum of three years of progressively responsible support services work preferred.
• Position prefers individual to be a registered or certified Medical Assistant.
• Ongoing CEU credit requirements must be met yearly.
• Experience in a behavioral health / psychiatric facility preferred.

Responsibilities

• Offers support to team (check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
• Provides administrative support including answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules.
• Check vital signs as assigned for people receiving psychiatric services.
• Complete phone triage, document calls, and collaborate with the interdisciplinary team.
• Maintain department files and sensitive records; support patient registration and insurance verification.
• May be responsible for data entry and maintaining medical records in Pine Rest EMR; release medical information as needed.
• Prepare medication refill requests; verify pharmacy information, last visit, last fill, insurance, pick up or mail.

Job description

Cost Center 325 Traverse City Clinic Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Psychiatric Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Psychiatric Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff will maintain department specific files that may be sensitive in nature. Our Psychiatric Support Staff are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities

Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities). Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments). Check vital signs as assigned for people receiving psychiatric services. Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process. As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team. Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience. Performs related office duties such as patient registration, insurance verification and courtesy phone calls. May be responsible for data entry and maintaining medical records in Pine Reset Electronic Medical Record system, including assisting physicians in completing medical records. In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. Prepare medication refill requests. Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.

What Does This Role Require

A minimum of three years of progressively responsible support services work preferred. Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly. Experience in a behavioral health / psychiatric facility preferred.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Notice: Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process. Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $17.12 - $23.97. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves. Our assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive: Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest. Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future. Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!