Unit Coordinator

UPMC International; Steubenville (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Trinity Health System is seeking a Unit Clerk to support the patient care unit through clerical and receptionist duties under the direction of the Director/Manager. You will help plan, organize, implement and evaluate unit activities while maintaining patient information security and a safe environment.

The role requires professional, service‑minded communication with patients, families, physicians and colleagues.

Responsibilities

• Communicates professionally and effectively with patients, families, physicians, coworkers, hospital departments, community agencies, and external partners through phone, electronic, and in-person interactions. Responds to questions, concerns, and requests clearly and promptly, using appropriate follow-up, communication channels, and chain of command to prevent service delays. Provides clerical and receptionist support to the patient care area and assists with patient and unit needs in coordination with appropriate disciplines and departments. Maintains communication among departments and care team members to support continuity of care and efficient unit operations. Supports patient care unit safety in collaboration with the Clinical Manager by identifying, tagging, and removing malfunctioning equipment from service as appropriate. Supports hospital and departmental growth initiatives, positive community relationships, access to services, and activities that advance the organization’s
• Models professional, service-oriented behaviors that reflect the hospital’s mission, vision, values, Standards of Behavior, and commitment to service excellence. Supports a respectful, team-focused work environment by assisting with orientation, training, process changes, staffing needs, workload coverage, and improvement suggestions as appropriate. Follows hospital and departmental policies, procedures, standards of care, safety practices, infection control requirements, emergency protocols, risk management expectations, and corporate compliance requirements. Maintains confidentiality of patient, employee, hospital, disciplinary, performance, and pay-related information at all times. Participates in department-based process improvement, hospital quality initiatives, organization-wide performance improvement, and patient safety activities. Uses hospital supplies, equipment, technology, time, and financial resources responsibly and identifies opportunities to improve workflow, operation

Job description

Purpose:

As an employee of Trinity Health System, it is the responsibility of this and al positions within the Hospital tosupport the mission and role of Trinity Health System. In addition, this position wil actively support the Hospital’sStrategic Plan in the areas of People, Service, Quality, Finance and Growth in a team based environment. Theemployee also performs al job duties in compliance with laws and regulation in the observance of accrediting agencystandards. The Unit Clerk assists in the planning, organizing, implementing and evaluating the activities of thepatient care unit through the clerical and receptionist duties assigned to him/her by the Director/Manager/ChargeNurse. The Unit Clerk is also responsible for maintaining the safety on the department through securing patientinformation and assessing the physical environment.

Responsibilities:

• Communicates professionally and effectively with patients, families, physicians, coworkers, hospital departments, community agencies, and external partners through phone, electronic, and in-person interactions.Responds to questions, concerns, and requests clearly and promptly, using appropriate follow-up, communication channels, and chain of command to prevent service delays.Provides clerical and receptionist support to the patient care area and assists with patient and unit needs in coordination with appropriate disciplines and departments.Maintains communication among departments and care team members to support continuity of care and efficient unit operations.Supports patient care unit safety in collaboration with the Clinical Manager by identifying, tagging, and removing malfunctioning equipment from service as appropriate.Supports hospital and departmental growth initiatives, positive community relationships, access to services, and activities that advance the organization’s mission and goals.
• Models professional, service-oriented behaviors that reflect the hospital’s mission, vision, values, Standards of Behavior, and commitment to service excellence.Supports a respectful, team-focused work environment by assisting with orientation, training, process changes, staffing needs, workload coverage, and improvement suggestions as appropriate.Follows hospital and departmental policies, procedures, standards of care, safety practices, infection control requirements, emergency protocols, risk management expectations, and corporate compliance requirements.Maintains confidentiality of patient, employee, hospital, disciplinary, performance, and pay-related information at all times.Participates in department-based process improvement, hospital quality initiatives, organization-wide performance improvement, and patient safety activities.Uses hospital supplies, equipment, technology, time, and financial resources responsibly and identifies opportunities to improve workflow, operations, expenses, revenue, and resource utilization.Plans, prioritizes, and completes assigned work accurately, thoroughly, and on time while maintaining productivity, quality, and service expectations.Maintains required licensure, certification, registration, health work requirements, mandatory in-services, departmental communications, meeting attendance, dress code, identification badge, and attendance expectations.Supports hospital and departmental growth initiatives, positive community relationships, access to services, and activities that advance the organization’s mission and goals.