Unit Clerk

Westchester Medical Center; City of Kingston (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Westchester Medical Center is seeking an administrative/clerical support person to assist health care teams on patient care units. You will coordinate communications between the team, patients and families, handle clerical tasks, and support supply management and documentation.

You will greet patients and visitors, schedule appointments, transcribe orders, and ensure forms and supplies are available. The role requires courteous interaction, attention to detail, and collaboration with MDs, NPs

Qualifications

• Experience or training in health care/medical terminology desirable.
• Strong interpersonal and communication skills.
• Knowledge of computer and office equipment preferred.

Responsibilities

• Process and interface information between the health care team and the patient or family to ensure quality outcomes.
• Perform clerical duties including filing, faxing and photocopying.
• Support supply management for patient care, medical and office supplies.
• Transcribe MD orders and pertinent patient information.
• Greet and direct all customers in a friendly and courteous manner.
• Schedule patients for needed services.
• Maintain knowledge of general hospital and unit forms and ensure supplies are available.
• Respect cultural and religious beliefs of people served.
• Respond to people based on developmental age.
• Recognize and report suspected abuse and neglect as per policy and law.
• Collaborate with physicians, nurse practitioners and staff nurses.

Skills

Interpersonal skills

Communication skills

Computer literacy

Office equipment knowledge

Healthcare terminology

Education

High School Diploma or equivalent

Job description

Job Summary Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other.

Responsibilities

• Communication-Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes. Maintains the flow of telephone communication through appropriate information gathering and relay.
• Clerical- Performs such duties as filing, faxing, and photocopying.
• Secretarial- Supply management, maintains adequate levels of patient care/medical and office supplies.
• Documentation - Appropriately transcribes MD orders and pertinent patient information.
• Reception Services - Greets and directs all customers in a friendly and courteous manner.
• Scheduling Patients - Appropriately schedules patients for all needed services.
• Forms Management - Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times.
• Demonstrates understanding and respect for cultural and religious beliefs of people served.
• Age Specific - Demonstrates ability to respond to people served based on developmental age.
• Demonstrates ability to recognize and report suspected abuse and neglect according to policy procedure and law.
• Works collaboratively with MDs and NPs and staff Nurses.

Qualifications/Requirements

EXPERIENCE

Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills. Knowledge of computer and office equipment preferred.

EDUCATION

High School Diploma or equivalent education/experience.