Unit Clerk II — Patient Admissions & Admin Support

IHA; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

St. Joseph Mercy Health in Ann Arbor is seeking a full-time Unit Clerk to provide clerical support on assigned nursing units.

You will handle patient registrations, admissions, discharges and transfers, reception duties, and coordinate non-clinical tasks to keep the unit running smoothly. The role requires a high school diploma and at least one year of healthcare or clerical experience, proficiency with EMR and Microsoft Office, and strong customer service skills.

Qualifications

• Education requirement: high school diploma or equivalent.
• Minimum one year related healthcare or clerical/office experience.
• Experience with EMR and Microsoft Office applications.
• Strong customer service and conflict management skills.

Responsibilities

• Answers the phones and triages communications to team members and patients.
• Manages clerical components of patient information during care episodes.
• Completes admission, discharge and transfer documents and processes.
• Assembles and maintains patient records from admission to discharge.
• Maintains unit equipment, supplies and overall environment on the unit.
• Assists with unit stocking, printouts, scanning, faxing and filing.
• Coordinates non-clinical support functions and serves as liaison as needed.
• Maintains confidentiality of patient and hospital information.
• Performs other duties as assigned.

Skills

EMR literacy

Customer service

Conflict management

Analytical skills

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

St. Joseph Mercy Health in Ann Arbor is seeking a full-time Unit Clerk to provide clerical support on assigned nursing units.

You will handle patient registrations, admissions, discharges and transfers, reception duties, and coordinate non-clinical tasks to keep the unit running smoothly. The role requires a high school diploma and at least one year of healthcare or clerical experience, proficiency with EMR and Microsoft Office, and strong customer service skills.